Are you an IT professional who enjoys working at the intersection of business and technology?
We are looking for an IT Support Engineer to join an international real estate organization with a growing multi-country footprint.
In this role, you will provide technical support, system administration, and user training across the organization. Your primary focus will be ensuring the day-to-day stability and performance of the JD Edwards ERP system, maintaining availability, data integrity, and alignment with local business processes.
You will act as a facilitator between users and systems, helping teams work more efficiently, improving processes, and ensuring smooth operations across multiple entities.
🔧 What You’ll Do
You will support the organization across operational IT, user support, and continuous improvement initiatives.
- Serve as first line support for JD Edwards (core modules used by finance, property management, procurement, fixed assets) and integrated systems.
- Troubleshoot and resolve application, integration, and user‑access issues; escalate to JD Edwards functional/technical teams or vendor support when needed.
- Manage user accounts, roles, security and segregation of duties (SoD) across country deployments.
- Support users across multiple countries and business units Identify opportunities to optimize workflows and processes
- Produce and maintain technical and user documentation, runbooks and change logs.
- Deliver user training, create how‑to guides, and run change management for JD Edwards workflows and process changes.
- Coordinate with regional IT, external JD Edwards consultants and business process owners for projects, rollouts and upgrades.
- Ensure compliance with IT security policies, backups, DR plans and data privacy/regulatory requirements per country.
🎓 What You Bring
- Bachelor’s degree in IT, Business Information Systems, or similar (or equivalent experience)
- 3-5 years of experience in IT support, ERP support, or similar roles
- Basic understanding of ERP systems (e.g. finance modules like AP/AR/GL) — JD Edwards is a plus, not required
- Experience with user management, access rights, and general IT support environments
- Willingness to travel occasionally (approx. once per month)
- Strong problem-solving skills and a proactive, hands-on mindset
- Ability to explain technical topics to non-technical users in a clear and structured way
- Comfortable working in an international environment and occasional travel
💰 Benefits
- Competitive salary: €60,000 – €80,000 gross/year
- Performance bonus
- Company pension scheme
- Hybrid working (Amsterdam & Rotterdam)
- International environment with occasional travel
- Strong learning & development opportunities
