Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Your Impact
As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions.
- Provide comprehensive IT support for all aspects of user account setup, system maintenance,
software patching, antivirus management, and system imaging.
- Perform break/fix support for both PC and Mac platforms, video conference equipment,
printers/copiers, phone systems, and other IT hardware.
- Manage your individual workflow and ticket queue effectively using our IT ticketing system.
- Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary.
- Support mobile users on both iOS and Android platforms.
- Develop and maintain productive, professional relationships with all users, including executive staff.
Your Experience
- A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills.
- +5 years of experience
- Recent hands-on technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.
- Experience with system imaging, VPN, basic networking, and network connectivity, including 802.11x.
- Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).
- Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.
- Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This
includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch
Compensation
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
