COMPANY DESCRIPTION
Xerimis, founded in 2001, is a leading provider of clinical supply services for global trials, with a focus on supporting small to mid-size pharmaceutical companies. With headquarters in the United States and full-service depots in the United Kingdom and the Netherlands, Xerimis supports studies of all sizes around the world. The company serves pharmaceutical, biotechnology, and research organizations, delivering precise support across the entire clinical supply chain, from protocol development and planning to labeling, distribution, and returns reconciliation. Xerimis is known for its high operational standards and strong client relationships built on trust, reliability, and dedication. Team members join a collaborative environment where quality and accuracy directly support successful clinical trials and patient outcomes.
POSITION SUMMARY
This role is an On-site IT resource for Xerimis Netherlands, combining hands-on end-user support with ownership of a strategic cloud migration program. The successful candidate will keep day-to-day desktop and account support running smoothly while leading the migration of on-premises virtual servers to Microsoft Azure, deploying and managing Microsoft Intune for endpoint management, and supporting the rollout of data governance controls (retention, classification, sensitivity labels, and DLP). Exposure to computer system validation (CSV) in a GxP-regulated environment is an advantage, as the site operates under regulatory quality requirements.
POSITION REPORTS TO:
IT Director
POSITION SUPERVISES:
None
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. STRATEGIC PROJECTS (PRIMARY FOCUS)
• Lead the end-to-end migration of on-premises virtual machines/servers to Microsoft Azure, including planning, sequencing, execution, and post-migration validation.
• Assess current on-prem VM infrastructure and design a target Azure architecture (networking, storage, compute sizing, backup/DR, cost management).
• Deploy, configure, and manage Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment.
• Support the design and implementation of data governance controls: data retention policies, data classification schemes, sensitivity labels, and Data Loss Prevention (DLP) rules (e.g., within Microsoft Purview/Microsoft 365).
• Document architecture decisions, migration runbooks, and standard operating procedures for ongoing support.
• Where applicable, support computer system validation (CSV) activities for IT systems in scope of GxP requirements, working with Quality teams on protocols, documentation, and change control.
2. SITE INFRASTRUCTURE & NETWORK SUPPORT
• Administer and maintain on-site servers, storage, switches, firewalls, and wireless infrastructure.
• Monitor system health, performance, and security across server and network infrastructure; respond to and resolve incidents.
• Manage backups, patching, and routine maintenance for both on-prem and (post-migration) Azure-hosted systems.
• Maintain network security controls, including firewall rule management and basic network troubleshooting (VLANs, routing, DNS/DHCP).
• Act as the primary technical point of contact for any IT infrastructure issue on site, escalating to regional/corporate IT or vendors where required.
3. END-USER & DAY-TO-DAY IT SUPPORT
• Provide first-line IT support to all on-site staff: account creation/deactivation, password resets, and access provisioning.
• Image, configure, and deploy laptops and desktops for new hires and equipment refreshes.
• Triage, log, and resolve helpdesk tickets within agreed service levels; escalate complex issues appropriately.
• Support meeting room AV, printers, mobile devices, and other site IT equipment.
• Maintain an accurate inventory of IT hardware and software licenses on site.
REQUIRED QUALIFICATIONS
• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 3+ years of experience in IT infrastructure/systems administration, including hands-on Azure experience (IaaS migrations, virtual networks, storage, Azure AD/Entra ID).
• Demonstrated experience planning or executing a cloud migration (on-prem to cloud), ideally VM-based workloads to Azure.
• Practical experience administering Microsoft Intune (or comparable MDM/UEM platform) for device and application management.
• Solid working knowledge of core infrastructure: Windows/Linux servers, virtualization (Hyper-V/VMware), switches, firewalls, and general networking principles (TCP/IP, VLANs, DNS, DHCP).
• Experience providing direct end-user support (ticketing systems, account/access administration, hardware deployment).
• Attention to detail.
• Ability to lift 25 lbs.
• English literacy
Certifications (preferred, not required)
• Microsoft Certified: Azure Administrator Associate (AZ-104) or equivalent.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), or Intune-specific certification.
• CompTIA Network+/Security+ or equivalent networking/security certification.
PREFERRED QUALIFICATIONS
• Exposure to Computer System Validation (CSV) in a GxP/regulated (e.g., pharmaceutical, biotech, medical device) environment.
• Familiarity with Microsoft Purview (or equivalent) for data classification, sensitivity labels, retention policies, and DLP.
SKILLS & ATTRIBUTES
• Comfortable balancing reactive day-to-day support with longer-term project work without losing focus on either.
• Strong independent judgment and decision-making; able to work effectively with minimal on-site IT peers.
• Clear communicator able to explain technical issues to non-technical staff and report progress to remote management.
• Methodical and detail-oriented, particularly where regulatory documentation or change control is involved.
