IT Support Technician

Location: Oud Gastel, Netherlands

Employment Type: Full-time

Job Summary

We are seeking a reliable and customer-focused IT Support Technician to provide technical assistance to end users. The ideal candidate will troubleshoot hardware and software issues, support day-to-day IT operations, and ensure systems run smoothly across the organisation.

Key Responsibilities

Provide first-line technical support to users (in-person, phone, or email)
Install, configure, and maintain computers, printers, and other IT equipment
Troubleshoot hardware, software, and network issues
Manage user accounts, passwords, and access rights
Support operating systems such as Windows and macOS
Assist with onboarding and offboarding of employees (device setup, access provisioning)
Maintain IT documentation and update support tickets
Escalate complex issues to senior IT staff when necessary
Ensure security best practices are followed (updates, antivirus, backups)
Required Skills & Qualifications
Basic knowledge of computer hardware, software, and networking
Familiarity with Windows OS (macOS/Linux is a plus)
Strong problem-solving and troubleshooting skills
Good communication and customer service skills
Ability to work independently and as part of a team
Relevant certification (e.g., CompTIA A+) is a plus

Preferred Experience

1–3 years of experience in IT support or help desk roles
Experience with ticketing systems (e.g., ServiceNow, Jira)
Exposure to Active Directory or similar user management tools

Key Competencies

Attention to detail
Time management
Adaptability
Customer-focused mindset

ITproposal

Vacatures

Information Technology Support Technician