At BESTSELLER, tech isn’t just about systems; it’s about people. When things run smoothly, our teams can focus on what they do best. And that’s where you come in.

We’re looking for an IT Tech Support who enjoys solving problems, helping others, and making everyday tech just work. If you like variety, take ownership, and get energy from helping people move forward, this could be your next step.

What’s the role about?

You’ll be the first point of contact for tech support across our Amsterdam office, helping colleagues both onsite and remotely. From quick fixes to more complex issues, you’ll play a key role in keeping our teams connected, productive, and supported.

You’ll be part of our Office team. A hands-on, friendly team focused on creating a smooth and positive experience for everyone at BESTSELLER.

What you’ll be working on

Support people, not just systems

Provide first-line support via ServiceNow, chat, phone, and in person
Troubleshoot hardware, software, and account issues across Windows, macOS, and Microsoft 365
Help colleagues with everything from password resets and MFA to access and setup questions.
Diagnose issues using tools like Intune, Entra ID, and Active Directory.

Keep things running smoothly

Install, configure and maintain laptops and meeting rooms
Manage IT equipment and keep track of inventory
Provide support for meeting rooms setups and office events when needed.

Own the ticket flow

Prioritise and manage incoming requests efficiently
Keep communication clear, simple, and friendly throughout the full ticket lifecycle
Monitor cases and follow through until issues are fully resolved

Improve How We Work

Spot recurring issues and suggest smarter ways to solve them
Contribute to documentation and knowledge sharing
Help us build a more consistent, scalable Service Desk support
Be compliant with internal IT and security policies in day-to-day support work.

What you bring

You don’t need to know everything, but you do need curiosity, structure, and the drive to help people.

Have basic experience in IT support or Service Desk roles
Are comfortable with Microsoft 365, Windows, macOS, and basic networking
Have worked with tools like ServiceNow, Intune, Entra ID, or Active Directory
Understand the basics of networking, such as Wi-Fi, VPN, and DNS
Are familiar with hardware support and ideally AV equipment too
Can explain technical things in a simple, human way
Stay calm, organised, and solution-focused even when things get busy
Take ownership and look for ways to improve how things are done
This is an onsite role based in our Office in Amsterdam.

Your team

You’ll join a supportive, down-to-earth team that values collaboration, ownership, and good energy. We help each other out, share knowledge, and keep things moving together.

Our Standard Benefits Package

150€ monthly allowance or access to our collective health insurance
50% discount on our brands
Travel allowance reimbursement
Work from home allowance of 25€ per month
OpenUp for your wellbeing with psychologists, career coaching, and lifestyle experts for you and your family
Fit for less (tax benefit)
Daily lunch provided by our catering partner
27 days of holiday, flexible public holiday policy & possibility to purchase up to 5 more days every year
A flexible hybrid work setup in Amsterdam
Development and growth through internal and external trainings

Why BESTSELLER?

Because here, you’re trusted to own your role. You’ll have the freedom to solve problems your way, improve how we work, and make a real impact on people’s day-to-day experience.

We’re a fast-moving, international company where fashion meets technology and where people make the difference.

About BESTSELLER E-Commerce

At BESTSELLER, we are more than 20,000 people working for over 20 fashion brands such as JACK & JONES, SELECTED, VERO MODA, ONLY, PIECES, VILA, OBJECT, MAMALICIOUS, NAME IT, NOISY MAY and Y.A.S. At BESTSELLER E-Commerce, we are an international team of 160 people from more than 40 nationalities with the purpose to drive all e-commerce functions at BESTSELLER. With our office in the heart of Amsterdam as well as locations in Poland and Denmark, we are supporting all fashion brands of the BESTSELLER family and sell online in 15 countries around the world. We work in an environment where fashion meets technology. Challenging ourselves to offer the best experience to our customers and stakeholders and to work with the latest technologies is what drives us. As a team, we value autonomy and flexibility. We thrive in a flat organisation, where everyone has the chance to grow and learn. For more information, please go to www.bestseller.com.

BESTSELLER

Vacatures

IT Tech Specialist