We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
Candidate should have Valid authorization to work in Netherland
Role Summary
This role is responsible for providing end-to-end IT support across the Breda and Kruiningen locations, including manufacturing and lift environments. The primary focus is on desktop imaging and device management using SCCM and Intune, along with ensuring smooth IT operations through effective ticket resolution via ServiceNow.
The position involves hands-on deskside and remote support, troubleshooting hardware, software, and connectivity issues while adhering to SLA timelines. The candidate will also support network and server infrastructure, assist in resolving outages, and ensure seamless connectivity across systems.
A key aspect of this role includes working closely with manufacturing operations to address industrial IT requirements, minimize downtime, and improve system performance. Additionally, the role requires maintaining proper documentation, asset tracking, and generating reports for continuous improvement.
This is a 100% work-from-office role and may require on-call support as needed.
Key Responsibilities
Desktop Imaging and Management
- Use SCCM and Intune for desktop imaging, deployment, and management.
- Ensure compliance with company standards and security protocols.
- Maintain updated image libraries for manufacturing and lift operations staff.
- Troubleshoot and resolve imaging and deployment issues promptly.
Technical Support
- Provide deskside and remote support for hardware, software, and connectivity issues.
- Manage ServiceNow tickets within SLA timelines.
- Collaborate with IT teams to resolve complex issues.
- Identify recurring issues and recommend long-term solutions.
- Be available on call to support dispatch requests as and when required.
IT Operations in Manufacturing and Lift Environments
- Address unique IT needs in manufacturing and lift operations settings.
- Support specialized hardware and software used in industrial environments.
- Collaborate with operations teams to minimize downtime and enhance system performance.
Network and Server Support
- Assist in managing LAN, wireless networks, and server infrastructure.
- Troubleshoot network and server outages, escalating as needed.
- Ensure proper setup and connectivity of devices.
- Collaborate on cybersecurity measures, including updates and patches.
Documentation and Reporting
- Maintain accurate asset records and service request documentation using ServiceNow.
- Create user guides and FAQs for self-service solutions.
- Generate reports on ticket resolutions, system performance, and project progress.
Key Qualifications
Technical Skills
- Proficiency in SCCM and Intune for desktop imaging and deployment.
- Experience with ServiceNow for ticketing and ITSM processes.
- Understanding of network basics, including LAN/WAN troubleshooting.
- Familiarity with IT systems in manufacturing environments.
Experience
- 3+ years in a similar role, preferably in manufacturing or industrial settings.
- Experience supporting lift operations or industrial machinery is a plus
Other Competencies
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in physically demanding environments.
- Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.
Benefits
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits
- Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
- To know more about us visit – www.hcltech.com
