IT Support Engineer

Exxelo Solutions® • Breda, NL • 1d geleden

This is a full-time on-site role.

The role will involve day-to-day tasks such as providing technical support, troubleshooting, system administration, and help desk support to ensure the smooth operation of IT systems.

Responsibilities:

Provide day-to-day IT technical support for end-users of desktop applications, smartphones, tablets, printers and computer hardware;
Provide support to the users with remote communications and connectivity
Exercise independent judgment consistent with guidelines\standards;
Organize and prioritize workflow to meet established SLAs
Document root cause of issues and suggest changes to prevent future outages
Maintain updated knowledge of policies, procedures, products, and activities
As necessary, perform other duties as required.
Knowledge on server and network concepts or can co-ordinate/troubleshoot via call
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
Experience with Anti-spyware and Anti-virus software.
Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. (Basic Troubleshooting and Smart Hands)
Minimum 3 to 4 years End user Support Experince
CompTIA/ITIL Foundation/CCNA/ certification is preferred
Ability to diagnose and perform simple upgrade/repair of PC hardware.
Experienced with ticket-based systems (preferred Service Now)
Maintain, inventory, troubleshoot and repair computing infrastructure and hardware including printers, workstations, switches, Wifi and VPN;
Knowledge of SCCM/MECM and Active Directory
Communicate with the team to provide key problem status updates.
Ability to respond quickly to issues or requests.
Good written and oral communications skills with clients and management .
Ability to work with deadlines and complete tasks on-time.