Must-Have
- Windows 10/11
- macOS
- Active Directory
- Microsoft Endpoint Manager (Intune)
- Remote Desktop Tools (TeamViewer, AnyDesk, RDP)
- ServiceNow or Jira Service Management
- Ticketing Systems
- Microsoft 365 Admin Center
Language Requirement
- Dutch (Fluent & Native) – Mandatory
Key Skills Required
- Active Directory (AD)
- ServiceNow
- Ticketing Tools
- Desktop Support & End User Support
- Basic & Advanced Troubleshooting
- IT Asset Management
- Understanding of SLA Management
- Basic Networking Concepts
- Routers & Switches
- Cable Patching
Responsibilities
- Provide EUC and Desktop Support to end users
- Handle incidents and service requests through ticketing tools
- Troubleshoot hardware, software, and network-related issues
- Manage IT assets and maintain inventory records
- Ensure SLA compliance and timely ticket resolution
- Support onsite IT infrastructure activities
Important Note
Client is looking for a Native Dutch-speaking candidate based in the Netherlands
Skills: basic networking concepts,cable patching,desktop support & end user support,it asset management,routers & switches
