POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637Robo Shops across 20+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Opportunity Overview:
As a key member of the Americas HR leadership team, the People Operations Manager oversees end-to-end HR operations, full-cycle employee lifecycle management, payroll operations, and HR system optimization. Focused on Workday as the core HRIS, this role manages payroll, onboarding, transfers, promotions, separations, data governance, and compliance across the U.S., Canada, Mexico, and Brazil. The role drives process standardization, automation, and data analytics to improve operational efficiency and support strategic workforce decisions.
Position Location: Culver City, CA office.
We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.
What You Will Achieve
HR Operations & Employee Lifecycle Management
- Oversee end-to-end HR processes including onboarding, job changes, promotions, transfers, and separations to ensure compliance, efficiency, and scalability
- Develop and refine standardized HR workflows and documentation to enhance efficiency and employee experience
- Continuously improve core programs including onboarding, offboarding, performance management, and internal mobility
HRIS (Workday) Optimization & Data Governance
- Manage daily administration, configuration, troubleshooting, and enhancement of Workday, ATS, ADP, onboarding platforms, and other HR systems
- Implement data governance practices to ensure accurate, complete, and compliant employee data across regions
- Drive system integration and process automation; build HR dashboards and reports to support workforce planning
- Provide escalated system support and team training to improve system adoption and compliance
Payroll Operations
- Directly manage the payroll team, oversee accurate salary calculation, and coach the team to ensure timely and precise delivery
- Manage biweekly and monthly payroll end-to-end in compliance with local tax and wage laws
- Review timesheets, deductions, bonuses, and other payroll data; resolve discrepancies and inquiries promptly
- Ensure seamless integration between HRIS and payroll systems and drive process improvements
Operational Excellence & Process Transformation
- Lead HR administrative service transformation by standardizing workflows, strengthening operational rigor, and improving service quality
- Establish regional operational metrics to guide service delivery and support the global operating model
- Analyze workflow data and pain points to identify improvement opportunities and drive cross-functional adoption of new processes and tools
Team Leadership & Cross-Functional Collaboration
- Lead, coach, and develop the HR Operations team, including performance management
- Collaborate closely with HRBPs, Payroll, IT, Legal, and Finance to ensure seamless HR service delivery
- Provide operational insights and system expertise to leadership to enhance overall HR effectiveness
What You Will Need
- Bachelor’s degree in Human Resources, Business Administration, or related field
- 7–10 years of progressive HR Operations experience in a corporate or multi-location environment
- Deep expertise in employee lifecycle management and end-to-end payroll operations, with proven payroll team management experience
- Advanced proficiency in Workday, including system administration, reporting, configuration, and user support
- Experience in HR data governance, analytics, and system integrations
- Strong knowledge of U.S. labor laws and HR compliance requirements
- Excellent organizational and project management skills with ability to manage multiple priorities
- Strong analytical mindset to translate HR data into actionable operational insights- Exceptional communication and stakeholder management skills
- High attention to detail and commitment to data accuracy and operational excellence- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience in retail, global, or multi-site organizations highly preferred
What We Offer
- Market-competitive compensation package including 401(k), health insurance, PTO, paid sick leave, and family leave.
- Monthly appreciation gifts featuring the latest POP MART collectibles.
- Career growth through cross-functional exposure, professional development, and global HR collaboration opportunities.
- A vibrant and collaborative culture within a rapidly expanding international retail organization.
*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Physical Requirements
- Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
- Must be able to occasionally lift or move items weighing up to 25 pounds
What We Offer
- Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
- Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
Equal Employment Opportunity
POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing na.hrsupport@popmart.com
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
This position may be eligible to participate in a company incentive program.
