The Training & Education Manager is responsible for the scoping, implementation and evaluation of key learning projects and interventions that deliver increased and sustained performance and bring about cultural and behavioural change across the business. Working with a range of stakeholders to design and deliver fit for purpose initiatives and interventions, they play a critical role in the delivery of the learning priorities and KIKO culture.
Providing advice and support to our retail and wholesale partners in order to achieve sustained measurable results that support the development of the capacity and capability of the team. Responding proactively to the changing needs of an ever-evolving business climate, supporting, and implementing new ways of working to ensure the skills of the team meet both current and emerging needs. This role will be based in Los Angeles (hybrid working).
- Support implementation of KIKO’s learning priorities, providing learning expertise for the analysis, design and implementation of learning projects and work streams (learning and development plan).
- Ensure that the implementation of all learning initiatives and interventions is delivered professionally and to the highest standards, and that all solutions put in place align with, develop to, and embed KIKO’s culture and behaviors.
- Support onboarding of new starters through the design and delivery of corporate, local and role specific induction, including maintenance of programme content and delivery methods.
- Implement, execute Brand specific education strategy by delivering digital trainings with field employees as per global curriculum timelines, roll out and conduct education program for specific artistry needs, artisanal skill and other skill set development based on brand specific need and locally relevance.
- Ensure delivery, implementation and completion of full education curriculum-certification in accordance with brand standards and timelines and follow up on execution and cascade of brand education via monthly updates including coaching on instore services.
- Follow up and maintain guidelines, ensure the roll out and maintenance of education guidelines for grooming and safe retail-hygiene, merchandising etc.
- Maintain any virtual education to ensure contents and participant details are up to date.
- Plan the Social Media Content Calendar for social selling by taking into consideration the brands overall social media content calendar by discussing with Consumer Marketing and Consumer Engagement Managers.
- Implement and execute education programs to upskill our Beauty Advisors for in-store make-up services by conducting skincare, make-up and fragrance training, master classes, one-to-one virtual services-selling and virtual livestreams events for b.com-3PP-Retailer.com during key moments.
Passionate about building a coherent learning experience that drives engagement and true behavioural change. Focused on the end user’s holistic experience. Willing to propose and champion alternative approaches with support from senior stakeholders and focused on bringing simplicity.
What You Will Need
- Minimum 5 years of relevant experience in training or education.
- Excellent interpersonal and communication skills.
- Excellent coach and communicator.
- A good listener that is skilled at winning people over.
- A leader of people who can engage and inspire.
- Team player, inspires and mentors a team, likes to lead by example, inspires enthusiasm.
- Self-reliant with the ability to make solid business decisions independently.
- Ability to relate with different stakeholders and enjoys the fast-paced retail environment.
- Ability to manage multiple responsibilities.
- Proactive in problem-solving and taking initiative to improve business.
Skilled virtual facilitator and ability to use various social platforms to deliver strong facilitation.
