At iPractice, psychologists, tech experts, and strategists work together toward one mission: making mental healthcare accessible to everyone who needs it. Are you passionate about technology and eager to make a real impact in healthcare? We’re looking for a dedicated IT Support engineer to join our tech-driven healthcare organization.
About the role
As IT Support Engineer at iPractice, you make sure that both our employees and clients can work effortlessly within our tech-driven environment. In this role, you play a key role in maintaining seamless operations, supporting our psychologists with cutting-edge tools, and ensuring secure, high-performing systems that directly contribute to patient care.
You'll take on a variety of IT challenges, optimize our digital security, and work closely with our Product Manager and Developers to continuously improve our systems. Among other things, you will:
- Ensure that all your colleagues can carry out their work without any problems within our systems. Be our helpdesk for all IT related issues.
- Keep an overview and issue company assets.
- Monitor and improve digital security - ensure that your colleagues are aware of our policies regarding digital security.
- Provide IT support to the Facility Manager when setting up new locations.
- Find solutions to a wide range of IT problems for both clients and employees in collaboration with our Product Manager and Developers.
- Keep track of which bugs and tech problems are reported and ensure that colleagues involved receive the correct information and feedback. You are the first point of contact in the field of IT within our organization.
- Set up new systems together with Product to improve our services.
- Manage technical documentation.
- Identify and implement improvements/enhancements yourself
Who we are
At iPractice, we’re on a mission to make mental healthcare accessible to everyone. The demand for care in the Netherlands is large and growing, with over 90,000 people currently on waiting lists. We aim to change this through an innovative concept that sets a new standard for mental health care, combining a personalized, human approach with the latest in-house developed technology. By rethinking processes for administration and knowledge-sharing, our psychologists have more time for what really matters: our clients.
This “High Tech, High Touch” model has proven to increase both the capacity and effectiveness of care, helping us reduce wait times and improve accessibility. We are preparing ourselves to start sharing our software with like-minded businesses.
We believe in possibilities, resilience, and solution-focused thinking. This is our growth mindset. Our shared drive is to shape the mental healthcare of the future—for clients and colleagues alike. We foster a culture of inspiration, innovation, and approachability.
Who you are
You are a proactive IT professional with a strong service-oriented mindset and a passion for solving technical challenges. You thrive in a fast-paced, dynamic environment and enjoy working in a role where you can make a real impact. Additionally, you:
- Have a solid understanding of various computer systems, including Microsoft 365 and Google Workspace
- Have experience troubleshooting hardware issues, such as Windows 11, printers, and networking (UniFi)
- Preferably also have knowledge of device management platforms like Kandji or Atera
- Are quick to learn and adapt to new technical applications
- Have strong communication skills and an eye for detail
- Are calm, proactive, solution-driven, and eager to take initiative
- Have at least 2 years of experience in a digital, tech or IT support role
- Are fluent in English. Dutch is a bonus.
What we offer you
- This role offers a unique opportunity to shape and improve IT processes in a fast-moving, tech-driven environment. Here’s what you can expect:
- A competitive salary (€40-50K for 40 hours, including holiday allowance & 13th month) that reflects your experience and the impact you make in our growing organization
- The freedom to execute your ideas – we trust you with responsibility and encourage initiative
- A role with visible impact – your work directly contributes to the future of mental healthcare
- A vibrant office in the heart of Amsterdam, where our staff team works.
- Work from office 3 days a week.
- A team full of energy – from weekly get-togethers to an annual ski trip and fun team outings
- Access to OpenUp, including mindfulness courses and sessions with psychologists
A transparent and fast recruitment process
- CV screening
- First interview with our product lead Maaike Bak
- Second interview with tech team members
- Final meeting with one of our directors Nine Gramberg or Bertien Dumas
- A concrete offer within 1 week – welcome to the team!
Be part of our mission to transform mental healthcare through technology.
Apply now and join us in shaping the future of mental healthcare in the Netherlands. Questions? Reach out to Maaike directly:
Maaike Bak - Product Lead maaikebak@ipractice.nl
At iPractice, everyone is welcome; regardless of color, age, gender, nationality, or any other label. Our hiring decisions are based on objective and inclusive criteria. We believe diversity is key to success.
