Summary
Join the U.S. Office of Personnel Management (OPM) Shared Service Center! We're looking for talented professionals to help deliver solutions that support federal agencies nationwide. As a Human Resources Assistant GS-0203-5/6/7 with the Federal Talent Management Center, Employee Services and Records Management, you will support employee benefits programs, process actions, track cases, and provide customer service to employees and stakeholders.
Duties
Provide support in administering employee benefits programs including retirement, insurance, leave, and workers' compensation Research and resolve routine to moderately complex benefits issues and assist in determining applicable policies Track and manage benefits actions such as claims, applications, and enrollments through completion Maintain and update HR systems, records, and case files ensuring accuracy and compliance Provide guidance to employees on benefits processes, requirements, and available options Generate reports, update trackers, and support data analysis for HR Specialists Assist with onboarding activities and provide administrative support for HR programs and events
Requiremennts
Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment, if required You will be required to report to an OPM assigned office. This position is eligible for inclusion in the bargaining unit. if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286) if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)
Qualifications
GS-05 Level Applicants must have one year of specialized experience equivalent to at least the GS-04 level in the Federal service (or equivalent) performing all of the following: Assisting with processing HR actions or employee benefits transactions using established procedures; AND Providing basic customer service by responding to routine HR or benefits inquiries; AND Maintaining records, files, or automated systems to track HR actions or employee information; AND Collecting and reviewing forms or documents for completeness and accuracy. OR Four years of post-high school study obtained in an accredited business, secretarial or technical school, junior college, college or university. OR I have a combination of the experience described in Response A and college education described in Response B above, which when combined are equivalent to 100% of the qualifications requirement. GS-06 Level Applicants must have one year of specialized experience equivalent to at least the GS-05 level in the Federal service (or equivalent) performing all of the following: Supporting employee benefits programs (e.g., retirement, insurance, leave, or workers' compensation); AND Researching HR policies and procedures to resolve routine issues or discrepancies; AND Tracking and following up on HR actions such as claims, enrollments, or personnel transactions; AND Using automated HR systems to update records, generate reports, and monitor case status. GS-07 Level Applicants must have one year of specialized experience equivalent to at least the GS-06 level in the Federal service (or equivalent) performing all of the following: Providing technical support for employee benefits programs and resolving moderately complex issues; AND Conducting research and analyzing HR data to determine appropriate actions or recommendations; AND Independently tracking and managing multiple HR cases (e.g., retirement applications, benefits claims); AND Advising employees on benefits options, processes, and requirements based on individual situations; AND Preparing reports, maintaining trackers, and improving administrative processes or workflows. You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
At OPM, we are champions of talent for the Federal Government. We lead Federal agencies in workforce policies, programs, and benefits in service to the American people. We will create a new vision of work, together, positioning the Federal Government as a model employer for past and present employees through innovation and leadership. We will build a rewarding culture that empowers the workforce to solve some of our nation's toughest challenges. The Federal Talent Management Center (FTMC) The Federal Talent Management Center (FTMC) advances federal workforce excellence by delivering end-to-end talent solutions that uphold merit principles and align with Administration priorities. Rooted in a commitment to accountability and mission readiness, FTMC supports agencies through every stage of the talent lifecycle - from attracting and onboarding top candidates to developing, evaluating, and retaining a high - performing workforce. Its integrated programs - Assessment and Evaluation; Strategic Consulting; Classification, Strategy, and Operations; Staff Acquisition; Training and Development; and Employee Services and Records Management - provide agencies with the tools, expertise, and strategic guidance needed to build capable, resilient organizations that serve the American public effectively.
