IT Support Technician
Location: Oud Gastel, Netherlands
Employment Type: Full-time
Job Summary
We are seeking a reliable and customer-focused IT Support Technician to provide technical assistance to end users. The ideal candidate will troubleshoot hardware and software issues, support day-to-day IT operations, and ensure systems run smoothly across the organisation.
Key Responsibilities
- Provide first-line technical support to users (in-person, phone, or email)
- Install, configure, and maintain computers, printers, and other IT equipment
- Troubleshoot hardware, software, and network issues
- Manage user accounts, passwords, and access rights
- Support operating systems such as Windows and macOS
- Assist with onboarding and offboarding of employees (device setup, access provisioning)
- Maintain IT documentation and update support tickets
- Escalate complex issues to senior IT staff when necessary
- Ensure security best practices are followed (updates, antivirus, backups)
- Required Skills & Qualifications
- Basic knowledge of computer hardware, software, and networking
- Familiarity with Windows OS (macOS/Linux is a plus)
- Strong problem-solving and troubleshooting skills
- Good communication and customer service skills
- Ability to work independently and as part of a team
- Relevant certification (e.g., CompTIA A+) is a plus
Preferred Experience
- 1–3 years of experience in IT support or help desk roles
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Exposure to Active Directory or similar user management tools
Key Competencies
- Attention to detail
- Time management
- Adaptability
- Customer-focused mindset
