As an IT Service Administrator, you’re the ultimate go-to person, ensuring everything IT-related in the organization runs like a well-oiled machine. Think of yourself as the magician behind the curtain, making onboarding and offboarding seamless, zapping tech incidents into oblivion, and fulfilling IT requests with ease.
A day in the life of an IT Service Administrator
You arrive at the office, coffee in hand, ready to conquer the tech world one ticket at a time. First stop: check your dashboard to prioritize support requests. It’s like a puzzle—what gets tackled first? A laptop that refuses to wake up or a software issue haunting a colleague’s presentation? Your expert decision-making sets the tone for the day.
Morning Momentum The first challenge pops up—someone’s email inbox has mysteriously vanished into the void. Armed with your diagnostic toolkit and lightning-fast troubleshooting skills, you solve the problem before their morning meeting even begins. You then dive into a quick Jira & Confluence update, documenting a solution to streamline processes for the whole team.
Asset Management Adventures Mid-morning, you shift focus to Joiners/Movers/Leavers, ensuring new colleagues have the right tools, permissions, and setups to hit the ground running. You check laptop inventory and confirm all office infrastructure is humming along nicely. Think of it as your way of keeping the ship sailing smoothly.
Afternoon Collaboration In the afternoon, you roll up your sleeves to collaborate with other IT teams on a tricky connectivity issue. No problem is too complex when the best minds come together! Next, a senior executive needs assistance with their presentation setup—cue your superpower of making it flawless (and impressing them in the process).
Documentation Duties Before wrapping up the day, you ensure everything is documented to perfection—solutions, processes, and a few tricks for future reference. Your commitment to detail keeps the IT machine running smoothly.
Out-of-Hours Heroics? You log off, but the day’s not done without ensuring you’re ready for any out-of-hours support that might arise. After all, IT heroes don’t clock out when a crisis calls!
Which team will you be joining?
You will be part of IT Support and work within Systems & Digital. Systems & Digital supports the entire IT for our business professionals. Together with our colleagues in Germany and the UK we solve incidents and work on projects.
Our IT Support team consists of 2 Application Specialists and 2 Senior IT Service Administrators.
Experience and knowledge
- Successfully completed professional education with a technical IT background.
- Experience in 1st and 2nd line support.
- Proven work experience within technical support, in minimum for 3 years.
- ITIL Foundation certified is a big plus.
- Strong understanding of IT request fulfilment processes and incident resolution techniques.
- Skills in managing JML requests to ensure proper access and permissions.
- Experience in delivering IT induction training to new employees.
- Ability to handle IT-related order requests efficiently.
- Skills in troubleshooting and resolving IT issues.
- Ability to serve as the main point of contact for IT service desk inquiries.
- Experience in handling IT support requests and providing effective solutions.
- Knowledge of network infrastructure and the ability to troubleshoot connectivity issues.
- Capability to interpret and execute technical scripts for system modifications.
- Excellent organizational and multitasking skills to handle multiple requests and incidents simultaneously.
- Strong communication skills to liaise with employees, third-party suppliers, and other stakeholders.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Strong process-oriented approach, ensuring efficiency and consistency in all tasks.
Some highlights of our benefits for you!
- 13th-month salary, either paid monthly or once a year in December.
- 30 days PTO (or 240 hours) per year (based on full-time employment).
- Non-contributory pension scheme.
- Flexible working; you can schedule your work hours to meet your personal needs.
Are you interested in joining our team?
Great news! Please share your resume and motivation via Recruitment@Lloydsbank.nl!
