What To Expect
The IT Field Services Support Technician – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously.
What You'll Do
Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sitesTrouble shoot IT problem tickets until resolved or escalated to a tier 3 support teamProactively ensure the highest levels of systems and infrastructure availability in Tesla CentersParticipate in monitoring remote systems, networks, telephony, and operational support systemsWork with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuitsAbility to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneouslyDevelop and maintain relationships with vendors and contractorsUnderstanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
What You'll Bring
Bachelor’s Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experienceMinimum of three years' experience working on a desktop, infrastructure or network support teamExperience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organizationAbility to travel quickly and frequently (20%) as neededKnowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshootingAbility to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentationExperience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plusAbility to work effectively in a fast-growing team environmentPowerShell or Python experience is a plusCertifications such as JNCIA, MCSE, or CCNA are a plus
, Tesla
