About CPM

CPM designs, manufactures, and supplies both complete systems and standalone production units, and is a leading provider of process equipment and engineered solutions for the oilseed, animal feed, and bioenergy markets. The extensive range of machinery including milling systems, conditioning systems and pellet presses are used for processing bulk materials in the biomass industry, the production of animal feed, waste recycling and energy generation - all global industries that are growing strongly.

CPM is a highly successful organization in a niche market. The culture of the company can be described as international, specialized, fun, ambitious and passionate.

The Desktop Level I position is responsible for providing technical support to end-users, ensuring the smooth operation of computer systems, and assisting with various IT-related tasks. This role requires an understanding of computer hardware, software, and networking concepts.

Key Responsibilities- What will you do?:

Technical Support: Respond to user inquiries, diagnose problems, mage computers and assist users with setting up their computers and necessary peripheral devices (printers, docking stations, monitors, mice, keyboards, headsets, etc.).
Hardware and Software Maintenance: Check computer hardware to ensure functionality. Install and configure appropriate software according to specifications.
User Account Management: Set up new user accounts and profiles. Add/Disable/Modify users in Active Directory (AD) and Office 365 following CPM workflows.
Security and Privacy: Ensure the security and privacy of networks and computer systems. Monitor and update license usage.
Troubleshooting: Perform hardware troubleshooting to diagnose and resolve problems (repair or replace parts, installing drivers, etc.). Windows troubleshooting and resolving most common OS issues
Documentation and Training: Provide orientation and guidance to users on how to operate new software and computer equipment. Create and maintain documentation for IT policies, procedures, and user guides.
Project Assistance: Assist with site assessments and acquisitions by gathering, identifying, and documenting information at new acquisition sites. Manage projects affecting single sites with assistance, including communications with local site leaders.

Duties and Essential Job Functions:

Must be able to work 100% onsite; this is not a remote position.
Monitor support tickets via software and escalate support tickets
Answer Technical Support phone calls
Ask customers targeted questions to quickly understand the root of the problem.
Work with Azure 365 Admin Center / Exchange Admin Center
Install and configure appropriate software according to specifications
Image computers and set up new user accounts and profiles
Ensure security and privacy of networks and computer systems
Provide guidance to users on how to operate software and computer equipment
Perform troubleshooting to diagnose and resolve problems
Assist with writing documentation on technical subjects both for the IT team to use as references as well as for end users
Assist with replacing old IT equipment on a regular basis
Assist the Infrastructure and Applications teams with projects as needed
Minimal international travel, less than 10%

Job Requirements- What do you need?

Secondary vocational education (MBO) or a minimum of an Associate degree from an accredited college in the field(s) of: Computer Science, Informational Technology or Management Information Systems
Knowledge of MS Office (Word, Excel, Outlook, Teams)
Knowledge of Remote Desktop, VPN and other mobile technologies
Excellent diagnostic and problem-solving skills
Excellent communication ability (in Dutch and English preferred)
Must be able to work independently and in a team environment
Ability to multitask effectively and work in a fast-paced environment
In depth understanding of diverse computer systems and networks
Ability to document IT problems and solutions for reference later
Ability to keep things simple and not overthink certain technical problems that require simple solutions

Terms of employment- What's in it for you?

27 vacation days plus 13 ATV days (totaling 40 days off per year)
Excellent pension plan, with CPM covering 60% of the contributions
A dynamic role in an international company, offering opportunities for growth
A fun company culture with enjoyable outings and team events

Want to know more?

For more information regarding CPM Europe (www.cpmeurope.nl) or this position, you can contact Cherise Mouton (HR Generalist at Cherise.Mouton@cpm.net, or +31 (0) 6 2929 2586.

CPM Animal Feed & Oilseed Solutions

Vacatures

Desktop Technician - Level I