Job Title: IT End User Support Specialist
Role Overview:
Provide real-time IT support to end users, projects, and programs. Install, configure, and maintain hardware, software, and systems across multiple platforms. Support IT services and contribute to regional or international IT projects as needed.
Reporting & Interaction:
Reports to Regional Operations Manager; interacts with end users, IT teams, project managers, and external service providers. May provide executive computing support. Occasional travel and off-hours work may be required.
Key Responsibilities:
- Deploy, configure, and maintain desktops, laptops, servers, network, AV/VTC, and mobile devices.
- Analyze system requirements and support multidiscipline applications.
- Track, prioritize, and resolve incidents; escalate when needed.
- Execute software installations, updates, and asset changes.
- Provide IT consultation and user orientation.
- Ensure security and policy compliance.
- Contribute to documentation, procedures, and IT projects.
- Perform system maintenance, upgrades, and performance analysis.
Requirements:
- 5+ years IT experience, including enterprise infrastructure support onsite and remotely.
- Experience in global IT teams preferred.
- Professional certifications (MCP, CompTIA A+, ITIL, CCNA, Network+, Security+) preferred.
- Strong OS, software, hardware, server, and network troubleshooting skills.
- Excellent problem-solving, customer service, and communication skills.
- Ability to manage multiple tasks, flexible, proactive, process-oriented.
- Fluent in English; sensitive to cultural differences; willing to work flexible hours as needed.
