About the Role
We are looking for a highly motivated and customer-focused IT Support Engineer to join our dynamic Service Desk team. In this role, you will be the backbone of our IT operations, ensuring seamless user experiences and robust system performance. You will bridge the gap between 1st-line support and advanced network engineering, taking ownership of incident management, hardware deployment, and system security.
Key Responsibilities
- Incident & Problem Management:
- End-User Support:
- Asset & Inventory Management:
- Systems Administration:
- Process & Governance:
- Reporting & KPIs:
Required Competencies & Skills
- Experience: 4–6 years of experience in a similar IT support or infrastructure role.
- Technical Expertise: Strong knowledge of Incident Management frameworks, Wireless Network Security (WPA2/3, RADIUS), and Service Desk Management tools (e.g., ServiceNow, Jira, Zendesk).
- Hardware/Software: Proficiency in troubleshooting Windows/Mac OS, Office 365, VPN clients, and enterprise printer configurations.
- Networking: Solid understanding of TCP/IP, DNS, DHCP, and firewall rule configuration.
- Soft Skills: Excellent communication skills, analytical problem-solving ability, and a strong customer service mindset.
