About Persistent:
We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.
Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 21 sequential quarters of growth with $389.7M in Q1 FY26 revenue, up 3.9% Q-o-Q and 18.8% Y-o-Y growth. Our 25,000+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been named the fastest-growing Indian IT services brand in the “Brand Finance India 100” 2025 report. We were also cited as a Leader in the ISG Provider Lens™ 2025 for Digital Engineering Services 2025 and the Everest Group Talent Readiness for Next-generation Application Services PEAK Matrix® Assessment 2025.
We are fast growing company (with $1 billion dollars in revenue). Plan to grow at Krakow, Poland. If you’re interested in working on bleeding Data and AI technologies, join us.
Read more - https://www.persistent.com/
About Position and details:
- Role: Support Engineer
- Location: Amersfoort, Utrecht
- Mode: Onsite-5 Days to Office
- Job Type: Permanent role
Responsibilities
- Provide Tier 2/3 technical support to end users (on-site and remote), diagnosing and resolving hardware, software, and connectivity issues to ensure a seamless user experience.
- Manage day-to-day incident and service request resolution related to endpoint devices, including device enrolment, application deployments, updates, policy synchronization, and client health, with clear and timely ticket communication.
- Administer and support endpoint management platforms such as Microsoft Intune and identity services like Microsoft Entra ID.
- Configure, deploy, and maintain Windows and mobile operating systems, enterprise applications, and endpoint management tools in a modern workplace environment.
- Manage device lifecycle processes including provisioning, imaging, patching, compliance enforcement, and decommissioning.
- Support and troubleshoot LAN/WAN and remote connectivity issues impacting end-user productivity, including VPN and wireless access.
- Ensure high availability and performance of end-user computing environments, including participation in scheduled maintenance activities (e.g., one weekend per month).
- Implement and maintain endpoint security controls, compliance policies, encryption, backup strategies, and endpoint protection solutions.
- Develop and maintain automation scripts (e.g., PowerShell) to streamline endpoint management, reduce manual effort, and improve operational efficiency.
- Maintain accurate asset inventory and lifecycle tracking for all endpoint devices and peripherals.
- Participate in planning and implementation of EUC-related projects, including device rollouts, OS upgrades, and workplace transformation initiatives.
Skills & Qualifications
- 6+ years of experience in End User Computing, desktop engineering, endpoint management, or systems administration within a modern enterprise environment
- Strong hands-on experience with endpoint management tools such as Microsoft Intune and identity platforms like Microsoft Entra ID
- Solid understanding of device lifecycle management, including provisioning (Autopilot), configuration, patching, and compliance enforcement
- Experience supporting Microsoft 365 services (Exchange Online, Teams, SharePoint) and modern workplace technologies
- Proficiency in troubleshooting Windows OS, enterprise applications, and endpoint connectivity issues
- Scripting and automation experience (PowerShell preferred) to improve operational efficiency (Recommended)
- Strong problem-solving skills with the ability to analyse complex technical issues and implement effective solutions
- Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users, including VIP stakeholders
- Proven ability to manage multiple priorities, incidents, and projects in a fast-paced environment
- Detail-oriented with a commitment to documentation, process improvement, and adherence to IT policies and best practices
- Demonstrated willingness to continuously learn and adapt to evolving technologies and modern EUC practices
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications.
- Opportunity to work with cutting-edge technologies.
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Let’s unleash your full potential at Persistent - persistent.com/careers.
“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”
