What To Expect
The Finance Operations team is part of the wider Finance organization within Tesla EMEA and works closely with teams such as Accounting, Funding, Collections, Tax, Order Operations, Escalations, Sales, and Delivery. The team supports the business by making sure that customer payments and refunds are processed accurately and on time, while following internal controls and compliance requirements.
The Refunds EMEA team is a specialized team within Finance Operations and is a great opportunity for someone who wants to start or further develop a career in finance in a global and fast‑moving environment. The team plays an important role in supporting daily financial operations, and there is strong focus on learning, collaboration, and continuous improvement. Team members are encouraged to build their analytical skills, learn how to work with financial data, contribute to process improvements, support documentation and reporting, and follow established controls and procedures. You will also work closely with other teams and gain exposure to cross‑functional decision‑making.
As a Refunds Team Specialist, you will support refund related activities such as reviewing customer and partner outstanding balances, helping with settlements of overpayments, incentives, and trade-in equity values, initiating refunds, and supporting reconciliations between internal systems. You will help ensure that outstanding balances related to vehicle sales are handled correctly and that refunds are processed accurately for both B2B and B2C customers across the EMEA region.
In this role, you will work closely with Finance team as well as Sales and Delivery stakeholders, helping the Refunds team provide reliable and responsive support to internal partners. Your work will directly contribute to smooth financial operations and a positive customer experience, while allowing you to grow your skills within Tesla’s Finance organization.
What You'll Do
Perform daily operational activities, including reviewing customer account balances and reconciling customer records across internal systems and reportsInitiate and process B2C and B2B refunds using various tools and payment processors, while tracking workload and providing updates to the managerCoordinate refund-related requests with internal teams, support stakeholders, and escalate issues requiring further review in a timely and structured mannerIdentify and analyse root causes of aged or outstanding items, investigate system discrepancies, and support corrective actions and data quality fixesFollow SOX controls, Finance policies, and documented procedures, and assist with internal and external audits as requiredContribute to process improvements by supporting automation, simplification, documentation, reporting, and knowledge sharing across the team
What You'll Bring
Perform daily operational activities, including reviewing customer account balances and reconciling customer records across internal systems and reportsInitiate and process B2C and B2B refunds using various tools and payment processors, while tracking workload and providing updates to the managerCoordinate refund-related requests with internal teams, support stakeholders, and escalate issues requiring further review in a timely and structured mannerIdentify and analyse root causes of aged or outstanding items, investigate system discrepancies, and support corrective actions and data quality fixesSupport the Finance Operations team with ad-hoc tasks and projects as neededContribute to process improvements by supporting automation, simplification, documentation, reporting, and knowledge sharing across the teamBuild working knowledge of tools and systems such as Microsoft applications, Dynamics 365, Warp, Adyen, DLocal, Stripe, and Tesla internal systems
