Manager, HR Systems & Operations
The Manager, HR Systems & Operations is responsible for leading the execution, oversight, and ongoing enhancement of HR processes, systems, and service delivery. This role ensures that HR operations run efficiently, accurately, and consistently while driving improvements across workflows, technology, and team performance.
Serving as the operational lead for the HR Systems & Operations function, this position is accountable for prioritizing work, delegating responsibilities, and ensuring timely, high-quality execution. The Manager works closely with HR leadership to translate strategic initiatives into practical, scalable processes that support the employee lifecycle, HR systems, reporting, compliance, and continuous improvement efforts. This role directly manages the HRIS Analyst and HR Coordinator.
Key Responsibilities
HR Operations
- Lead daily HR operations, ensuring accurate and timely processing of employee lifecycle events such as hires, transfers, promotions, compensation updates, leaves, terminations, and organizational changes
- Oversee the management and prioritization of HR inquiries, ensuring prompt resolution and high-quality service delivery
- Monitor operational performance and identify opportunities to improve responsiveness and efficiency
- Maintain consistency, accuracy, and standardization across HR processes and practices
HR Systems & Workday
- Oversee daily support, maintenance, and optimization of Workday and related HR systems
- Partner with the HRIS Analyst to manage system updates, testing, implementations, and ongoing enhancements
- Coordinate system priorities, release schedules, and testing strategies to ensure seamless execution
- Identify opportunities to maximize system capabilities and reduce reliance on manual processes
- Act as a liaison between HR, IT, and system stakeholders to ensure alignment and effective communication
Documentation, Policies & Process Improvement
- Lead the development, organization, and maintenance of HR documentation, including SOPs, process maps, and templates
- Ensure documentation is current, accurate, and aligned with actual workflows
- Support the review and update of HR policies in partnership with key stakeholders
- Evaluate existing processes to identify inefficiencies and recommend improvements
- Drive initiatives focused on operational excellence, compliance, and enhanced employee experience
Data, Reporting & Compliance
- Partner with HRIS to maintain strong data governance, accuracy, and reporting capabilities
- Oversee audit processes and ensure compliance with internal standards and external regulations
- Support leadership reporting by ensuring reliable and actionable HR data
- Maintain position management and ensure alignment with organizational structure and controls
- Ensure adherence to employment laws, policies, and compliance requirements
Team Leadership & Execution
- Lead, coach, and develop the HRIS Analyst and HR Coordinator
- Assign and prioritize team workloads to ensure timely and accurate completion of tasks
- Monitor performance and provide ongoing feedback and development support
- Serve as the escalation point for complex operational issues
- Identify resource gaps and opportunities to improve team effectiveness and efficiency
Qualifications
Required:
- Bachelor’s degree in Human Resources, Business, Information Systems, or a related field
- 3–7 years of experience in HR operations, HRIS, or HR systems roles
- Experience with process improvement, documentation, and project execution
- Strong understanding of HR systems, workflows, and data structures
- Excellent analytical, organizational, and problem-solving skills
- Ability to balance strategic thinking with hands-on execution
- Strong communication skills and the ability to collaborate across all levels of the organization
