Your job in a nutshell
The IT System Engineer ensures the reliable, secure, and efficient operation of the organization’s IT systems and infrastructure.
The role focuses on designing, implementing, maintaining, and improving on‑premises and cloud-based systems to support business operations, security, and compliance requirements.
In addition, the IT System Engineer is responsible for providing first-line technical support to users, ensuring timely resolution of IT-related issues and requests (Office IT, Lab IT, eQMS, related issues), and acting as the first point of contact between end users and the IT department
You will work from our Rotterdam office (hybrid work model) and report to the IT Manager.
Essential Duties and Responsibilities
- Serve as the first point of contact for IT-related questions, incidents, and service requests.
- Diagnose, troubleshoot, and resolve common hardware, software, and connectivity issues; escalate complex problems as needed.
- Assist with employee onboarding/offboarding and the setup, configuration, and replacement of end-user devices.
- Log, track, and manage support tickets while adhering to IT procedures, SLAs, and escalation protocols.
- Document solutions, guides, and FAQs to improve efficiency and self-service.
- Ensure compliance with security policies, data protection guidelines, and regulatory requirements; report potential security incidents.
- Identify recurring issues and recommend improvements to IT services.
- Maintain a professional and positive IT service experience, communicating outages and issues promptly to management.
You have
- a professional education in computer science, cybersecurity, HBO, MBO 4 or equivalent area and a relevant work experience >2 years in a similar role
- a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
- a solid understanding of general IT techniques; Windows, Linux, SQL, communication protocols.
- experience with one or more of the relevant IT and Medical Device standards are pre (e.g. ISO27001, ISO13485, IEC62304, GAMP5)
- experience with VMware, and LIMS are a pre
- understanding of networking concepts (TCP/IP, DNS, DHCP, firewalls)
- knowledge of cloud platforms, preferably Microsoft Azure and Microsoft 365
- a basic understanding of IT security principles, compliance, and risk management
- proficient communication skills in English (written and spoken)
- strong analytical and problem-solving abilities
- good organizational and communication skills.
- the ability to explain technical issues clearly to non-technical users
- the ability to work independently and manage multiple priorities
- a structured, quality‑oriented, and security‑aware working approach
- the willingness to continuously learn and adapt to new technologies
We offer
- a full-time position, a market competitive salary and market competitive secondary conditions of employment.
- a hybrid work model
- opportunities for personal growth.
- the best of two worlds: a career in life sciences at an innovative biotech company with the emphasis on clinical diagnostics in close collaboration with an academic environment.
- the ability to serve society with science-based solutions.
At SkylineDx
We live to make a difference. It is our mission to improve a patient’s quality of life by enabling them to benefit from personal insights at the genomic level of their disease. That means we are continuously innovating the world of gene signature-based diagnostic testing. That also means we have a unique blend of characteristics. We have our soft side. Our culture is oftentimes described as familial, warm, loyal and highly engaged. We have our rational side where exact sciences are driving our mission. And when needed our passionate side surfaces to clear the way so we can serve society with science-based solutions.
Do apply!
Send your resume and motivation letter to hr@skylinedx.com. If you have questions or want more information, don’t hesitate to contact us. You’ll find the contact details on our website. We will make sure it lands on the right desk! We refer you to our privacy policy on our website for details about the processing of your personal data.
