About United Imaging Healthcare Europe
United Imaging Healthcare Europe is part of a global high-tech medical imaging company with over 10,000 employees worldwide.
We are rapidly expanding our European footprint, delivering advanced CT, MRI, PET/CT, angiography, radiotherapy, and digital & AI solutions to leading hospitals and research institutions.
About The Role
We are seeking a senior, customer-facing Healthcare IT Infrastructure & Integration Specialist to support United Imaging Europe’s growing business in software, workstations, servers, and AI solutions.
This role will act as the primary technical liaison between hospital IT teams, clinical users, sales, project and service teams, and HQ product experts.
The successful candidate will lead technical discussions with customer IT departments from pre-sales through implementation and after-sales support, ensuring our workstation, post-processing, server-based, and AI solutions are deployed securely, efficiently, and in compliance with hospital and regulatory requirements.
This is a critical role for the European Business Unit (EUB) as we build stronger local capability in Europe and reduce reliance on HQ senior experts for customer-facing hospital IT integration activities.
Key Responsibilities
- Act as the lead technical counterpart to hospital IT, PACS/RIS, infrastructure, cybersecurity, and digital health teams during pre-sales, project delivery, and after-sales phases.
- Assess customer IT environments and define deployment requirements for workstations, servers, software platforms, and AI solutions.
- Translate customer requirements into technical solution designs, including network architecture, server/storage sizing, interface requirements, cybersecurity controls, access management, backup, and system connectivity.
- Support sales and business teams in technical qualification, customer presentations, tender responses, solution clarification, and risk identification.
- Coordinate and support implementation of solutions into hospital environments, including on-premise, hybrid, and connected deployments where applicable.
- Work closely with customer teams and internal stakeholders to enable integration with PACS, RIS, HIS, EMR/EHR, VNA, and other hospital systems using applicable standards and interfaces.
- Lead identity and access integration with hospital IAM/IdP systems, including SAML 2.0, OpenID Connect, LDAP/Active Directory, and role-based access mapping.
- Support validation, testing, go-live preparation, issue resolution, and escalation management for software and server-related deployments.
- Produce and maintain technical documentation including site requirement checklists, infrastructure requirements, interface specifications, deployment plans, and change control records.
- Advise internal teams on customer expectations related to hospital IT governance, cybersecurity, data privacy, network policies, user permissions, and implementation workflows.
- Train and guide sales, project, and service teams on hospital IT topics relevant to United Imaging solutions.
- Serve as the European technical face for software/server/AI infrastructure topics and collaborate with HQ R&D, product management, and service experts on escalations and product improvement feedback.
- Contribute to standardization of EUB deployment practices, technical playbooks, and customer-facing infrastructure documentation.
Required Qualifications
- Bachelor’s degree or above in Information Technology, Biomedical Engineering, Computer Science, Healthcare Informatics, or a related field.
- 7+ years of relevant experience in healthcare IT, medical imaging IT, hospital software deployment, enterprise imaging, or medical device software integration.
- Strong customer-facing experience working directly with hospital IT departments and/or radiology informatics teams.
- Hands-on experience with healthcare interoperability and imaging standards such as DICOM, HL7, and ideally FHIR/IHE.
- Hands-on experience with hospital SSO/IAM integration (SAML/OIDC/AD/LDAP) in clinical or imaging environments.
- Windows server environments and preferably Linux basics
- Virtualization platforms such as VMware ESXi / Hyper-V
- Networking fundamentals including VLAN, firewall, VPN, DNS, routing, switching
- Server/storage architecture, backup, disaster recovery, and access control
- Cybersecurity basics for medical and hospital IT environments
- Experience integrating or deploying solutions connected to PACS, RIS, HIS, EMR/EHR, VNA, or similar hospital systems.
- Strong troubleshooting and structured problem-solving skills in complex customer environments.
- Ability to travel frequently across Europe.
- Fluent English required; additional European languages are a strong plus.
Preferred Qualifications
- Experience in radiology IT, enterprise imaging, advanced visualization, post-processing software, AI-enabled imaging solutions, or clinical software deployment.
- Familiarity with procurement/tender technical responses and pre-sales technical consulting.
- Understanding of EU medical device software and cybersecurity expectations relevant to deployment and lifecycle support.
- Experience working in a multinational medical device or healthcare technology company.
- Knowledge of cloud-connected healthcare solutions, APIs, containerized deployment, or remote service connectivity is a plus.
- Certifications in networking, virtualization, cloud, or cybersecurity are advantageous.
Key competencies
- Strong executive presence with customers; able to speak credibly with hospital IT managers, PACS administrators, cybersecurity teams, and clinicians.
- Strong communication skills; able to explain technical matters clearly to both technical and non-technical stakeholders.
- High ownership and accountability.
- Comfortable operating in an international matrix organization.
- Practical, hands-on, solution-oriented mindset.
- Willingness to travel and adapt to different countries and hospital environments.
What Success Looks Like
- EUB can independently lead technical hospital IT discussions for workstation, server, and AI opportunities across Europe.
- Reduced dependency on Shanghai HQ experts for routine and mid-complexity customer interactions.
- Faster and higher-quality pre-sales qualification and implementation readiness.
- Better deployment quality, smoother integration, and stronger customer confidence.
- Stronger internal capability-building across sales, operations & maintenance (OM), service, and project teams.
Skills: data management,cloud computing,it infrastructure,cybersecurity,network architecture,vendor management
