IT Service Desk Support Analyst (2nd Line)
Amsterdam (Office-based with global team collaboration)
6 Month Fixed-Term Contract (strong possibility of extension)
Salary circa €50,000
We’re partnered with a global organisation looking for an experienced IT Service Desk Support Analyst (2nd Line) to join their team supporting users in their Amsterdam office and wider international workforce.
This is a great opportunity for someone with at least 2 years’ IT support experience who enjoys working in a fast-paced, collaborative environment and taking ownership of technical issues.
The Role
You’ll act as a key technical point of contact for both on-site and remote employees, playing a vital role in keeping day-to-day operations running smoothly.
In this role, you will:
- Provide 2nd line support across a range of hardware and software issues
- Troubleshoot and resolve technical problems efficiently, both remotely and in person
- Support colleagues across local and global teams
- Manage and prioritise multiple requests while maintaining a high level of service
- Deliver clear, effective communication to users of all technical abilities
You’ll be working in a diverse and evolving technical environment, supporting both office-based and remote teams.
What They’re Looking For
This role requires someone who can hit the ground running and confidently operate at a 2nd line support level.
Key experience includes:
- Recent hands-on experience supporting Windows 11, macOS, Google Workspace, and Active Directory environments
- Strong understanding of device provisioning, system imaging, VPN connectivity, and core networking concepts, including wireless authentication (802.1x)
- Solid knowledge of desktop, laptop, and mobile device support, including both Apple and Windows hardware, plus iOS and Android devices
- Experience supporting remote users using tools such as Microsoft Remote Desktop, Zoom, or similar platforms
- Ability to diagnose and resolve a wide range of technical issues independently
Language Requirements
- Fluent in English and Dutch (both written and spoken)
If you’re looking for a new opportunity where you can make an immediate impact within a global organisation, we’d love to hear from you!
