We are hiring for Full Time Role in Zoetermeer, Netherland.
We have received the EUC L1 support engineer requirement in the Netherlands.
*Details below*
Skillset: EUC L1
Contract Duration: 1 Year initially (extendable)
Backfill: Yes
Language: Local + English
*Site Address:*
Zoetermeer Werner von Siemensstraat 35, 2712 PN Zoetermeer, The Netherlands
Schedule: Monday to Friday ( Business Days and Business Hours)
*Responsibilities:*
Provide Tier 2/3 technical support to end users (on-site and remote), diagnosing and resolving hardware, software, and connectivity issues to ensure a seamless user experience.
Manage day-to-day incident and service request resolution related to endpoint devices, including device enrolment, application deployments, updates, policy synchronization, and client health, with clear and timely ticket communication.
Administer and support endpoint management platforms such as Microsoft Intune and identity services like Microsoft Entra ID.
Configure, deploy, and maintain Windows and mobile operating systems, enterprise applications, and endpoint management tools in a modern workplace environment.
Manage device lifecycle processes including provisioning, imaging, patching, compliance enforcement, and decommissioning.
Support and troubleshoot LAN/WAN and remote connectivity issues impacting end-user productivity, including VPN and wireless access.
Ensure high availability and performance of end-user computing environments, including participation in scheduled maintenance activities (e.g., one weekend per month).
Implement and maintain endpoint security controls, compliance policies, encryption, backup strategies, and endpoint protection solutions.
Develop and maintain automation scripts (e.g., PowerShell) to streamline endpoint management, reduce manual effort, and improve operational efficiency.
Maintain accurate asset inventory and lifecycle tracking for all endpoint devices and peripherals.
Collaborate with vendors, infrastructure teams, and service desk personnel to resolve complex issues and improve service delivery.
Create and maintain documentation including runbooks, knowledge base articles, and standard operating procedures to enhance support efficiency and knowledge sharing.
Participate in planning and implementation of EUC-related projects, including device rollouts, OS upgrades, and workplace transformation initiatives.
Effectively prioritize and manage multiple tickets, tasks, and projects simultaneously in a fast-paced environment.
*BREAKDOWN:*
*· Endpoint Management & EUC Operations (35%)*
Device lifecycle management (provisioning, imaging, Autopilot, decommissioning)
Endpoint configuration, compliance, and policy enforcement via Microsoft Intune
Application deployment, patching, and updates
Endpoint health monitoring and performance optimization
Automation using PowerShell and scripting (Recommended).
*· End User Support & Experience (30%)*
Advanced support for end-user hardware (laptops, desktops, peripherals, mobile devices)
Troubleshooting OS, applications, and access issues
Support for collaboration tools (M365 apps, Teams, etc.)
End-user onboarding, training, and documentation
VIP/user experience-focused support
*· Identity & Collaboration Services (15%)*
Identity and access management via Microsoft Entra ID
Administration of Microsoft 365 services (Exchange Online, SharePoint, Teams)
Conditional access, MFA, and security policies
Group and role-based access management
*· Connectivity & Remote Access (10%)*
LAN/Wi-Fi troubleshooting impacting end users
VPN and remote access support
Endpoint connectivity diagnostics (rather than core network engineering)
*· Asset Management & Compliance (5%)*
Asset lifecycle tracking and inventory management
License tracking and compliance reporting
Endpoint security posture and audit readiness
*· Projects & Continuous Improvement (5%)*
Participation in EUC projects (device rollouts, OS upgrades, Intune migrations)
Process improvement, documentation (runbooks/KBs), and automation initiatives
*Skills & Qualifications* :
6+ years of experience in End User Computing, desktop engineering, endpoint management, or systems administration within a modern enterprise environment
Strong hands-on experience with endpoint management tools such as Microsoft Intune and identity platforms like Microsoft Entra ID
Solid understanding of device lifecycle management, including provisioning (Autopilot), configuration, patching, and compliance enforcement
Experience supporting Microsoft 365 services (Exchange Online, Teams, SharePoint) and modern workplace technologies
Proficiency in troubleshooting Windows OS, enterprise applications, and endpoint connectivity issues
Scripting and automation experience (PowerShell preferred) to improve operational efficiency (Recommended)
Strong problem-solving skills with the ability to analyse complex technical issues and implement effective solutions
Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users, including VIP stakeholders
Proven ability to manage multiple priorities, incidents, and projects in a fast-paced environment
Detail-oriented with a commitment to documentation, process improvement, and adherence to IT policies and best practices
Ability to work independently and collaboratively while maintaining composure under pressure
Demonstrated willingness to continuously learn and adapt to evolving technologies and modern EUC practices
