Job Title: 1st Line IT Support Analyst
Salary: Competitive + benefits
Location: Amsterdam
Work Type: Hybrid
Role:
WeDo is partnering with a fast-growing fintech organisation that has been transforming the way businesses and individuals manage money for nearly two decades. With a strong international presence and a product suite spanning payments, currency solutions, and expense management, this is a business that blends cutting-edge technology with a customer-first mindset.
You will be joining a collaborative and high-performing environment where technology is central to delivering a seamless customer experience. This is an exciting opportunity to be part of a business that is continuing to scale, invest in its people, and evolve its technology landscape.
Responsibilities:
As a 1st Line IT Support Analyst, you will act as the first point of contact for all IT-related queries, ensuring a high level of service and user satisfaction across the business.
Your day-to-day will include:
- Managing incoming IT support requests via Slack and ticketing systems
- Logging, categorising, prioritising, and resolving issues in line with SLAs
- Troubleshooting hardware, software, and network issues across desktops and laptops
- Supporting Microsoft 365 applications and user account administration
- Assisting with VPN, remote access, and connectivity issues
- Setting up equipment and access for new starters and managing leavers’ assets
- Maintaining accurate documentation and contributing to knowledge base improvements
- Identifying recurring issues and supporting continuous improvement initiatives
Required Skills:
- Experience in a 1st Line IT Support or Service Desk environment
- Strong customer service and communication skills
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Experience using ticketing systems such as Jira
- Exposure to Windows and/or macOS environments
- Understanding of Microsoft 365
Why should I apply?
This is an opportunity to join a business that genuinely invests in its people and provides clear progression pathways within IT. You will be part of a supportive team where development is encouraged, and your contribution has a direct impact on business performance.
With a strong focus on internal growth, modern technologies, and a collaborative culture, this role offers the chance to build a solid foundation in IT while working within a forward-thinking fintech environment.
You will also benefit from a competitive package, hybrid working, and a culture that values both performance and wellbeing.
Interested?
Apply for the role today or send your CV to pierre.rodriguez@wedotech.uk
