Care.com is a consumer tech company with heart. We’re on a mission to solve a universal challenge: finding great care for the people we love. We’re moms, dads, pet parents—with families of our own—so we understand that everyone, at some point, needs a helping hand. Our culture and our products reflect that.
Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a shared purpose. We leverage data, AI, and modern technology to solve real human problems and connect people in meaningful ways. If you value autonomy, thrive on collaboration, and want to use your skills for good, Care.com is the place for you.
Job Description
We’re seeking a detail-oriented HR Coordinator (People Operations) who thrives in a fast-paced, high-growth environment. This role is ideal for someone who enjoys building structure, optimizing processes, and delivering a seamless employee experience through strong operational execution, while leveraging tools, automation, and AI to improve efficiency.
You’ll support the end-to-end employee lifecycle, partnering closely with the People team to ensure accuracy, consistency, and scalability across HR processes. This role is heavily focused on People Operations, systems, and process coordination, with limited involvement in recruiting.
What Your Days Will Be Like
- Own and support key People Operations processes across the employee lifecycle, including onboarding, off-boarding, job changes, and data management
- Maintain and audit employee data in Workday (HRIS), ensuring accuracy, compliance, and data integrity
- Coordinate and execute core People programs such as performance cycles, engagement initiatives, and compliance-related processes
- Manage and track HR requests and workflows through Jira (or similar ticketing systems), ensuring timely resolution and strong service delivery
- Partner with internal stakeholders to ensure a seamless and consistent employee experience across all touchpoints
- Document and continuously improve HR processes, workflows, and internal knowledge resources
- Support benefits administration and respond to employee inquiries related to policies, payroll, and programs
- Assist with reporting and data pulls to support People insights and decision-making
- Leverage tools, automation, and AI to streamline repetitive tasks, improve efficiency, and enhance operational effectiveness
- Provide limited support to Talent Acquisition systems (e.g., maintaining candidate data in SmartRecruiters) as needed
Qualifications
- 3–4 years of experience in an HR Coordinator, People Operations, or HR Operations role
- Strong hands-on experience with Workday (HRIS)
- Experience working with Jira or similar ticketing/project management tools
- Familiarity with SmartRecruiters (ATS) or similar systems (light usage)
- Strong attention to detail and commitment to data accuracy
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Process-oriented mindset with a focus on efficiency and continuous improvement
- Strong communication skills and a customer-service approach to employee support
- Comfort leveraging tools, systems, and emerging technologies (including AI) to improve workflows
- Proactive, dependable, and solutions-oriented
Additional Information
Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers—from household payroll and tax services to customized corporate benefits supporting working families. Since 2007, millions have relied on Care.com’s industry-leading solutions spanning child care, senior care, pet care, and home care.
Compensation: $23.08/hr - $28.84/hr The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).
