Job Description: People Support Coordinator (Hourly, On-Property)
Department: Administration &General
Reports To: Director Of People
Compensation: Hourly rate: $27–$32 per hour, commensurate with experience.
Purpose of the Role
The People Support Coordinator is an on-property, hourly role that supports the daily operations of the People & Culture function within a dynamic hotel environment. This position serves as a key administrative and operational partner, helping ensure a seamless colleague experience throughout the employee lifecycle—from onboarding through ongoing engagement and offboarding.
We are seeking a tech-savvy, highly organized professional who thrives in a fast-paced hospitality environment and understands the importance of discretion, service excellence, and collaboration.
Experience within a Hyatt property or comparable lifestyle or luxury hospitality brand is strongly preferred.
Key Responsibilities
- Provide on-site administrative support to the People & Culture team
- Maintain accurate and up-to-date employee records in compliance with company standards and NYC regulations
- Coordinate onboarding, orientation, and offboarding processes for new and departing employees
- Support payroll processing, timekeeping administration, and benefits coordination
- Maintain strict confidentiality when handling employee records, compensation information, and sensitive personnel matters
- Assist with recruitment coordination, including interview scheduling and candidate communication.
- Prepare reports and maintain HRIS systems and internal databases
- Serve as a point of contact for employee inquiries, ensuring a responsive and service-oriented approach
- Support colleague engagement initiatives, recognition programs, and internal communications
Qualifications & Experience
- Experience with Hyatt or a comparable hospitality brand preferred
- 1–2 years of experience in an HR or administrative support role
- Experience working within a NYC hotel environment
- Prior administrative experience within a hotel or hospitality setting is preferred
- Strong technical proficiency with HRIS systems, payroll platforms, Microsoft Office, and Google Workspace
- Ability to work effectively in a fast-paced, high-volume hospitality environment
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Demonstrated professionalism and discretion when handling confidential information
Core Competencies
- Detail-oriented with strong follow-through
- Adaptable and able to manage shifting priorities
- Service-driven mindset aligned with hospitality culture
- Collaborative team player with strong interpersonal skills
Work Environment & Physical Requirements
- This role is performed on property within a hotel environment
- Ability to sit for extended periods while working on a computer
- Occasional standing, walking, and lifting of light office materials
- Must be comfortable working in a fast-paced operational setting
