Role Overview
This role is responsible for managing a high volume of customer requests (300+ JIRA tickets per month) related to privileged account onboarding and password vaulting in CyberArk. The analyst will review, validate, and determine eligibility of service accounts for CyberArk vaulting based on predefined criteria, cross‑referencing multiple data sources and following documented procedures. Daily work includes performing detailed analysis, troubleshooting issues, ensuring policy compliance, and supporting audit requirements. The position requires strong operational discipline, excellent attention to detail, and the ability to navigate complex IAM workflows while partnering with internal customers.
Day-to-Day Responsibilities
Manage and prioritize 300+ monthly JIRA tickets, ensuring timely and compliant processing.
Review submitted service accounts, validate eligibility for CyberArk vaulting, and ensure correct classification and documentation.
Perform Password Vaulting Operations In CyberArk, Including
Securing privileged passwords (domain admin, root, service accounts).
Automatic password rotation and lifecycle management.
Access control and permissions validation.
Logging and audit evidence capture.
Integrating accounts with servers, applications, and DevOps tooling.
Cross-reference multiple source files, internal data repositories, and procedural documents to validate account information before onboarding.
Troubleshoot issues related to CyberArk onboarding, access, policies, session failures, or account synchronization.
Support reporting and metrics needs, including Tableau dashboards and Excel-based analysis.
Contribute to continuous improvement of vaulting procedures, documentation, and workflow efficiency.
Must-Have Skills & Experience
4+ years of Information Security Analysis or equivalent experience (IAM, PAM, Cybersecurity Operations, etc.).
Strong Understanding Of Password Vaulting Concepts, Including
Secure storage of privileged passwords
Automated rotation
Just‑in‑time and least‑privilege access control
Audit logging and compliance tracking
Credential injection workflows
Experience with IAM / PAM platforms such as CyberArk, HashiCorp Vault, or similar tools.
Advanced Excel skills (VLOOKUP, Power Query, data connections) and experience creating polished PowerPoint summaries.
Familiarity with Tableau for reporting, dashboards, and data visualization.
Strong attention to detail, analytical mindset, and ability to follow structured workflows and documented processes.
Comfort working in a high‑volume, process‑driven operational environment.
Nice-to-Have Skills
Hands‑on experience with CyberArk, this is the primary tool used by the team (PAM, password vaulting, onboarding, rotation, policy enforcement).
Understanding of compliance frameworks related to PAM (SOX, FFIEC, ISO controls, etc.).
Skills: documentation,skills,access control,access,ffiec,dashboards,data,iam,pam,compliance,iso,cyberark,sox,onboarding
