About Novawatch

Novawatch provides customize 24/7 managed detection and response (MDR) services from our state-of-the-art security operation center located in Scottsdale Arizona. Our team is composed of solution experts that will ensure you are protected from threats and intruders.

Position Summary

Monitor computer networks for security issues. Investigate security breaches and other cybersecurity incidents. Install security measures and operation software to protect systems and information infrastructure, including firewalls and data encryption programs.

Responsibilities

Performs network security monitoring and incident response for large client organizations, coordinates with client IT departments to record and report incidents
Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies
Monitors and analyzes Security Information and Event Management (SIEM) to identify security issues for remediation
Knowledge of creating Security Information Event Management (SIEM) policy rulesets
Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information
Consolidates and conducts comprehensive analysis of threat data obtained from classified, proprietary, and open-source resources to provide indication and warnings of impending attacks against unclassified and classified networks
Interface with a variety of customers in a polite, positive, and professional manner
Take responsibility for customer satisfaction and overall success of managed services
Respond in a timely manner (within documented SLA) to support tickets
Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLAs
Communicates alerts to organizations regarding intrusions and compromises to their network infrastructure, applications, and operating systems. Assists with implementation of counter- measures or mitigating controls
Prepares briefings and reports of analysis methodology and results.
Adhere to policies, procedures, and security practices
Resolve problems independently and follow documented escalation procedures
Recommends changes to Standard Operating Procedures and other similar documentation
Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts

Requirements

Ability to work as part of sales team to formulate account strategies
Experience with building strong relationships throughout the sales cycle with our customer’s technical staff
Ability to articulate product positioning and competitive differentiation to both business and technical users
Experience with responding to functional and technical elements of RFIs/RFPs
Ability to travel 5%
Excellent verbal, written and presentation skills
Developing customer-centric security solutions aligned with customer business objectives
Developing and implementing work plans, migration plans, and conversion scripts needed to integrate proposed solutions
Integrating security solutions in complex, mission-critical environments, and documenting solutions according to client and Novawatch standards
Support security practice offerings in pre- and post-sales roles
Serve as a Subject Matter Expert, providing knowledge and assistance in a wide range of security and compliance fields
Maintain expected levels of personal productivity and resource utilization by documenting and presenting a sound product and working with management to support booked engagements

Job Information

Full Time
Compensation Range for this role is based on the national averages. The actual salary offer will be based on the experience and expertise of the successful candidate

Novawatch

Vacatures

Security Analyst Tier 1 & 2