Role: Desktop Support Engineer
Location: Rotterdam, Netherlands
Duration: Backfill / Dispatch (On-Deamnd role)
Language: Dutch (Fluent / Bilingual)
Key Responsibilities:
● Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
● Respond to service requests and incidents via ticketing system, phone, or in-person.
● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software
applications.
● Basic understanding of enterprise LAN/WAN networks and the ability to perform smart-hand
● activities under guidance.
● Hands-on experience with installing, troubleshooting, and repairing desktops, laptops, printers,
● and other peripherals.
● Set up and configure new employee workstations, including user accounts and permissions.
● Maintain asset inventory and ensure accurate documentation of IT equipment.
● Assist with onboarding and offboarding of employees from a technical perspective.
● Support remote users with VPN, remote desktop, and connectivity issues.
● Collaborate with other IT teams on escalated issues and project-related tasks.
● Follow security protocols and assist with antivirus, patching, and data protection policies.
Preferred Qualifications:
● Experience working in macOS or Linux environments.
● Strong knowledge of Windows OS, Office 365, and basic networking concepts.
● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.
● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
Intune, JAMF).
● Experience with IT ticketing tools (preferably ServiceNow), Mobile Device Management (MDM),
Microsoft Teams, M365, and OneDrive.
Working Conditions:
● On-site support is required.
● Occasional lifting of equipment (up to 25 lbs).
● Flexible schedule or after-hours support may be required during maintenance windows or
emergencies.
🔐 GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.
🛡️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.
