About the Company
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.
About the Role
Serve first line support for end-users’ issues, responsible for local site infrastructure and provide technical expertise in a variety of analytical and technical assignments. Provide problem diagnosis and solutions, documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in the global infrastructure environment.
Responsibilities
- Provide support for office infrastructure systems and applications (including conference rooms, MDM, security systems/cameras, and printers)
- Provide end-user support and coordinate with local vendors as needed
- Assist in managing local and cloud-based servers and storage, including email, print, and backup systems, and their associated operating systems and software
- Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures
- Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards
- Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio
- Support research efforts on products, services, and emerging technologies to aid infrastructure development
- Assist in developing and executing test plans to check infrastructure and systems technical performance and report findings
- Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed
- Help recommend and schedule security improvements and upgrades
- Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses
- Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures
- Participate in annual disaster recovery tests and document results
- Promote a positive working environment and effective teamwork in line with the company's values, behaviors, and culture
- Contribute to the company's success by assisting in other projects and tasks as assigned
- Follow internal controls and company policy as set by the company and job function
- Work collaboratively with the leadership team and support a culture of continuous process improvement
Qualifications
- Bachelor’s degree in the field of computer science, information systems, or equivalent experience
- Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3)
- Certifications or training related to Microsoft, ITIL, or CompTIA
- 3-5 years of related work experience
- Experience working in a team-oriented, collaborative environment and supporting a userbase of 50 employees or more
- Experience in systems and user access administration
Required Skills
- Basic technical knowledge of networking hardware, software, protocols, PC, and platform operating systems (knowledge of Linux is a plus)
- Analytical and problem-solving abilities
- Understanding how to deploy SaaS environments, including hotfixes and patches
- Managing user roles, access requests, and emergency transports in accordance with internal security policies
- Familiarity with SaaS systems such as Asana, Power BI, Slack, Workday
- Knowledge and experience in areas such as Azure, Office365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory
- Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object
- Basic automation programming skills (PowerShell, VBScript, Bash)
Preferred Skills
- Experience in a similar role
- Advanced certifications in relevant technologies
Pay range and compensation package
- Comprehensive Medical/Prescription/Dental/Vision plans
- Hybrid work environment
- Generous Paid Time Off
- Life & Disability Insurance
- FSA/HSA/Dependent Care FSA
- 401k and company match
- Commuter Incentive Program
- Volunteer Time Off
- Voluntary benefits (critical illness, accident, and hospital indemnity insurances)
- Great discounts on company products
- Employee Wellness Program
- EAP benefit
- Parental Leave program
- Access to group home and auto insurance
- A mix of casual yet professional culture
