About the Company

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender, gender identity, gender expression, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation for the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for a role with or participate in the hiring process with the Company, please let us know.

About the Role

Serve first line support for end-users’ issues, responsible for local site infrastructure and provide technical expertise in a variety of analytical and technical assignments. Provide problem diagnosis and solutions, documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in the global infrastructure environment.

Responsibilities

Provide support for office infrastructure systems and applications (including conference rooms, MDM, security systems/cameras, and printers)
Provide end-user support and coordinate with local vendors as needed
Assist in managing local and cloud-based servers and storage, including email, print, and backup systems, and their associated operating systems and software
Help manage and troubleshoot hybrid network environments, ensuring seamless integration between on-premises and cloud infrastructures
Monitor and optimize LAN, WAN, VPN, and wireless infrastructure performance, ensuring compliance with security standards
Assist in documenting and developing knowledge of the company's existing IT architecture/infrastructure and technology portfolio
Support research efforts on products, services, and emerging technologies to aid infrastructure development
Assist in developing and executing test plans to check infrastructure and systems technical performance and report findings
Assist in the design and review of new systems, applications, and hardware; participate in capacity planning as needed
Help recommend and schedule security improvements and upgrades
Assist in compiling and maintaining the inventory of company software and hardware assets, while tracking their corresponding licenses
Support change management requirements for deploying new or improved technologies, standards, practices, policies, and procedures
Participate in annual disaster recovery tests and document results
Promote a positive working environment and effective teamwork in line with the company's values, behaviors, and culture
Contribute to the company's success by assisting in other projects and tasks as assigned
Follow internal controls and company policy as set by the company and job function
Work collaboratively with the leadership team and support a culture of continuous process improvement

Qualifications

Bachelor’s degree in the field of computer science, information systems, or equivalent experience
Prior experience working in an end-user-facing environment as either a direct support representative (L1) or point of escalation (L2 or L3)
Certifications or training related to Microsoft, ITIL, or CompTIA
3-5 years of related work experience
Experience working in a team-oriented, collaborative environment and supporting a userbase of 50 employees or more
Experience in systems and user access administration

Required Skills

Basic technical knowledge of networking hardware, software, protocols, PC, and platform operating systems (knowledge of Linux is a plus)
Analytical and problem-solving abilities
Understanding how to deploy SaaS environments, including hotfixes and patches
Managing user roles, access requests, and emergency transports in accordance with internal security policies
Familiarity with SaaS systems such as Asana, Power BI, Slack, Workday
Knowledge and experience in areas such as Azure, Office365, Windows Server, Exchange, CISCO/Meraki firewalls, switches and routers, Meraki Wi-Fi, TCP/IP, network protocols, LAN, WAN, VPN, firewall management, and operating system configuration, security, as well as Active Directory
Basic knowledge of enterprise deployment technologies such as Intune, SCCM, MDT, WSUS, Group Policy Object
Basic automation programming skills (PowerShell, VBScript, Bash)

Preferred Skills

Experience in a similar role
Advanced certifications in relevant technologies

Pay range and compensation package

Comprehensive Medical/Prescription/Dental/Vision plans
Hybrid work environment
Generous Paid Time Off
Life & Disability Insurance
FSA/HSA/Dependent Care FSA
401k and company match
Commuter Incentive Program
Volunteer Time Off
Voluntary benefits (critical illness, accident, and hospital indemnity insurances)
Great discounts on company products
Employee Wellness Program
EAP benefit
Parental Leave program
Access to group home and auto insurance
A mix of casual yet professional culture

Socium - Teams Done Differently

Vacatures

Information Technology Support Specialist