Who are we?
Radio Holland is the first choice for Navigation and Communication solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment. With a global network of branches and agents, we ensure fast and efficient service along major shipping routes. We strive for a high level of service and a long-term relationship with our customers and focus on innovative and sustainable technologies to improve efficiency and safety on ships. Always there. Everywhere.
The team!
You will join the Digital & Technology department, working alongside the Infrastructure & SecOps, Digital Workplace, and Business Application teams. As a (Senior) IT Systems Operations Engineer, you report to the Team Lead Infrastructure & SecOps.
The Digital & Technology department culture is straightforward and open. We take pride in our craftsmanship and value honesty and clear communication. While we are serious about our responsibilities, the atmosphere is informal. We appreciate a good sense of humour and an open environment where team members are encouraged to speak their minds and to trust each other.
These are your tasks and responsibilities.
Based in our Rotterdam, The Netherlands office, the (Senior) IT Systems Operations Engineer ensures the global IT infrastructure meets organizational needs by managing systems across approximately 60 international locations. Responsibilities include monitoring technical performance for routers, firewalls, and telephony, while resolving second-line incidents and managing Azure, SQL databases, and MS Exchange. You will implement ITIL guidelines, maintain rigorous backup and recovery procedures, and ensure all global entities adhere to standardized equipment and security levels. Additionally, the role involves executing software updates and participating in IT projects to drive continuous process improvements across the entire global network.
Responsibilities:
- Responsible for the proper functioning of the computer systems within Radio Holland globally.
- Monitors the performance of the technical IT infrastructure used within the global organization (routers, firewalls, computers, telephony, data lines, etc.)
- Manages and maintains the technical IT infrastructure, also sets standards, (ITIL) guidelines and procedures for its use and maintenance.
- Responsible for the setup and maintenance of the backup and recovery procedures.
- Ensures that malfunctions, complaints or incidents related to the technical infrastructure, applications, telephones, email, VPN connections, video conferencing, printers and workplaces are resolved or escalated within set deadlines.
- Responsible for all hardware components within the network (WAN and LAN).
- Responsible for the Azure network environment.
- Responsible for making sure all entities have the same level of quality and same standards in equipment.
- Responsible for the monitoring of the network and systems security in line with the holding security policies and performing regular security tests.
- Responsible for the MS Exchange mail and archiving.
This characterizes you:
- An analytical mindset.
- Excellent stakeholder management and the ability to communicate across cultures.
- A "can-do" mentality with a focus on being decisive and taking ownership.
- Empathetic, transparent, and able to work effectively under pressure.
This is what we ask of you:
- 3–10 years of experience in a comparable role.
- Bachelor’s degree in a related field, such as computer science, information technology, electronics engineering or computer engineering
- Knowledge of and experience with VMware, Hyper-V, Microsoft Server OS, PowerShell, and Microsoft Intune.
What can you expect of us?
When you join our team as a (Senior) IT Systems Operations Engineer in Rotterdam, you can expect:
- A challenging work environment
- Good primary and secondary employment conditions
- 25 vacation days and 13 ADV days
- Vacation pay of 8% of the annual salary
- Annual bonus of 4% of the annual salary
- Company laptop and phone
Curious if we are a good fit for you?
If you’re an eager and motivated (Senior) IT Systems Operations Engineer for our Digital & Technology department with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply.
