We are looking for a proactive and customer-focused Onsite IT Support Engineer. In this role, you will provide hands-on IT support for hardware, software, networking, meeting room technologies, and end-user services in a dynamic onsite environment.

Responsibilities

• Resolve incidents and service requests through ServiceNow.

• Provide 1st and 2nd line IT support to end users.

• Install, configure, and decommission laptops, desktops, and other IT hardware.

• Support onboarding and offboarding activities.

• Perform data migration and device deployment support.

• Manage inventory and stock of IT equipment.

• Provide networking support, including patching and troubleshooting.

• Support printers (toner/drum replacement and vendor coordination).

• Assist with audio/video conference room support.

• Coordinate with global IT teams for remote support and site-level projects.

• Support lab and manufacturing environments.

• Provide high-priority IT support to senior stakeholders and management.

• Handle IT asset disposal and recycling processes.

What you bring

• MBO degree or equivalent.

• Minimum 2 years of experience in 1st and 2nd line IT support.

• Strong customer service and communication skills.

• Fluent in Dutch and English.

• Experience supporting lab and tool PCs is a plus.

• Hands-on mindset with strong troubleshooting skills.

If you would like to contribute to a fast-paced and technology-driven IT environment, while further developing your expertise in onsite support, infrastructure, and end-user services, we would love to hear from you!

MCA Nederland vacatures

Onsite IT Support Engineer

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