We are looking for an Agentic AI Engineer who specializes in designing, building, and optimizing enterprise-grade AI agents. In this role, you will help shape the future of conversational AI by creating intelligent, secure, and scalable solutions that improve customer experiences across multiple digital channels.
As an Agentic AI Engineer, you bridge the gap between business requirements and technical implementation. You will leverage your expertise in Microsoft Copilot Studio, Azure, and AI orchestration to develop advanced conversational solutions while supporting and mentoring colleagues within the team.
Responsibilities
- Design, develop, and optimize Copilot Studio agents for enterprise-scale customer interactions.
- Create secure, scalable, and reusable conversational AI components and architectures.
- Improve grounding, orchestration, and prompting strategies to increase answer accuracy and user satisfaction.
- Lead technical design decisions and provide architectural guidance across AI initiatives.
- Mentor and support Agent Makers through reviews, coaching, and knowledge sharing.
- Implement and maintain Application Lifecycle Management (ALM) processes.
- Build and manage Azure DevOps pipelines to enable reliable and repeatable deployments.
- Integrate AI solutions with enterprise systems and APIs.
- Monitor, troubleshoot, and continuously improve agent performance and reliability.
- Ensure compliance with security, governance, and operational standards.
- Create and maintain clear technical documentation.
- Contribute to the continuous evolution of the conversational AI platform.
Requirements
- Hands-on experience building AI agents using Microsoft Copilot Studio.
- Strong understanding of agent orchestration, prompting, grounding, and API integrations.
- Experience with Microsoft Power Platform, including Dataverse and integration patterns.
- Strong experience with Azure cloud services and enterprise solution design.
- Experience implementing CI/CD pipelines and DevOps best practices, preferably using Azure DevOps.
- Knowledge of conversational AI architectures and customer journey optimization.
- Experience working in complex enterprise environments.
- Strong problem-solving and analytical skills.
- Excellent communication skills and the ability to collaborate with cross-functional teams.
- Experience mentoring colleagues and providing technical leadership is a plus.
What You'll Be Working On
- Improving the grounding logic of AI agents to increase response quality across customer channels.
- Designing reusable agent components that accelerate development and delivery.
- Creating conversational flows that reduce handling time while maintaining a natural and customer-friendly experience.
- Supporting the development and evolution of enterprise GenAI solutions used by millions of customers.
What We Offer
Tribe28 offers a competitive salary and a dynamic work environment that fosters growth and creativity. Join this team if you want to be a part of something big. We are not just looking for an employee, we’re looking for a problem solver and an innovator but mostly a collaborator. If you have a passion for IT and enjoy working on challenging projects that can and will inspire you, apply now and make something amazing!
