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Service Desk Specialist

Infinity Quest • Amsterdam, NL • 3w geleden

Technical Knowledge: Basic understanding of operating systems (Windows, Mac OS), common software applications (Microsoft Office, email clients), and hardware components.
Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.
Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
Problem-Solving: Ability to diagnose and resolve basic IT issues efficiently.
Communication Skills: Strong verbal and written communication skills to effectively engage with end-users and technical teams.
Team Player: Ability to work collaboratively with colleagues and escalate issues when necessary.
Ticketing Systems: Experience with ticketing systems like ServiceNow, Jira, or similar.
Certifications (Preferred): ITIL Foundation, CompTIA A+, or equivalent certifications.
Time Management: Ability to manage multiple tickets and tasks while meeting deadlines.
IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).
Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.
ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.
Strong knowledge of Windows and macOS operating systems.
Experience troubleshooting hardware, software, and networking issues.
Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).

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