Job Title: Manager, Organization Development
Reports to: SVP, Organization Development
Location: 10 Hudson Yards, NYC (North America Zone)
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
What You Will Do
As the Organization Development (OD) Manager, you will be responsible for building and scaling two critical pillars within the OD function. The first pillar focuses on professionalizing our project management lifecycle—from intake and mapping to learning activations and NPS tracking—ensuring all OD initiatives are data-driven and globally aligned. The second pillar (S2) positions you as the primary Data Steward and Community Lead, driving the success of our Action Plans and Monthly Champion engagements to ensure pulse survey results translate into tangible organizational change.
Key Responsibilities
Pillar 1: Project Excellence & Learning Activations
- Project Lifecycle Management: Own the OD project mapping and "Project Intake" process. Design success metrics for new and past transformation initiatives.
- Wrike Ownership: Serve as the platform administrator and power user for Wrike. Build project templates, monitor the phasing of all active projects, and ensure the team remains on track against deadlines.
- Learning Activations: Create and execute activation strategies for OD learning programs, ensuring high adoption and engagement across the North America Zone in partnership with PDL.
- Impact Tracking & NPS: Act as the North America owner for Net Promoter Score (NPS) and survey success tracking. Coordinate with Global teams to monitor the impact of past projects and maintain a historical success library.
- The OD Scorecard: Build and maintain the OD Department Scorecard, translating project data into high-level insights for the SVP and executive leadership(CTO).
- Stakeholder Synergy: Build "lockstep" relationships with internal Project Managers (PM), Change Managers (CM), and Global partners to ensure process design is consistent and information flows seamlessly.
Pillar 2: S2 Strategy & Data Stewardship
- S2 Data Steward: Act as the primary guardian and animator of the S2 system data in partnership with PX. Ensure the platform is up to date, aligned with Global assets.
- Champion Community Lead: Organize and lead Monthly Champion Meetings. Drive key topics, share best practices, and build a high-performing community of S2 advocates across the business.
- Action Plan Acceleration: Monitor and drive the success of Action Plans. Ensure Pulse plans are completed by business leaders and provide the data support necessary to move from "insight" to "action."
- Strategic Communications: Coordinate all S2-related communications, ensuring clear, consistent messaging regarding survey windows, results, and success stories.
- Global Alignment: Maintain constant contact with Global teams to ensure local S2 initiatives are compliant with broader L'Oréal frameworks while meeting NA-specific needs.
Requirements
What We Are Looking For:
- Professional Experience: 4+ years of experience in Organization Development, Change Management, HR, or Business Transformation, preferably within a fast-paced retail, or corporate matrix environment.
- Transformation Track Record: Proven experience leading corporate agility, simplicity, or workplace wellness/productivity programs.
- Tooling & Digital Literacy: High comfort level with digital collaboration tools (Microsoft 365, Teams, SharePoint) and modern AI tools (like L'OréalGPT) to demonstrate and train others on automated ways of working.
- Facilitation Skills: Exceptional communication, workshop facilitation, and coaching skills to influence mid-to-senior stakeholders without direct hierarchical authority.
- Bachelor’s degree in Business Administration, Human Resources, Organizational Psychology, or a related field
What Is In It For You
Salary Range: $98,400-$140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays and more!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, and more!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an
Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
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