eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.
eNGINE is hiring a NOC Analyst is responsible for continuous monitoring and Level 1 troubleshooting of enterprise network infrastructure — supporting connectivity, availability, and performance across 1,000+ user devices and endpoints. This is a technically focused role suited for candidates with solid networking fundamentals, not a helpdesk or general IT support position.
What You'll Do:
- Monitor network alarms and alerts across a multi-vendor environment using multiple network element management platforms
- Access and troubleshoot network switches, routers, and related devices to identify and resolve issues with a goal of immediate resolution
- Respond to end-user connectivity, speed, and latency issues during daylight shifts, representing the NOC professionally with the broader user community
- Coordinate testing and troubleshooting of WAN circuits with external vendors
- Support installation of network hardware including routers, switches, and servers in accordance with project documentation
- Maintain and distribute technical documentation including wiring configurations, fiber distribution layouts, and network interconnection records
- Respond to IP and port requests within the data center environment
- Collaborate with engineers, vendors, and customers to design and oversee implementations that maximize network availability
What We're Looking For:
Required Skills & Knowledge:
- Solid understanding of the OSI model (all 7 layers) and practical experience with Layers 1–4
- Hands-on experience with Layer 2 switching; familiarity with Cisco switches (Cisco 9300 series used at access layer)
- Familiarity with Cisco and Nokia routers and switches — understanding that platforms perform the same functions with different command syntax
- Working knowledge of IP addressing, subnetting, and binary for subnet calculations
- Understanding of symmetrical vs. asymmetrical routing
- Strong analytical and troubleshooting skills with the ability to stay focused under pressure
Nice to Have:
- Routing experience (candidates with routing background will typically bring the switching knowledge as well)
- Experience in a NOC or network operations environment
Education & Experience:
- Associate's degree with 1–3 years of relevant networking experience, or
- Bachelor's degree in a related technical field preferred
- Degrees or backgrounds in Cybersecurity are not the target profile for this role
Schedule:
This position operates in a 24x7x365 environment; shift coverage including nights, weekends, and holidays is required.
