Job Description
The HR Specialist is responsible for delivering exceptional Team Member support while enhancing the overall employee experience across the full lifecycle—from onboarding through separation. This role plays a key part in driving Team Member engagement, recognition, and communication initiatives within a fast-paced casino and hospitality environment. The HR Specialist ensures efficient coordination of HR operations while promoting a positive, service-oriented culture aligned with organizational values.
Responsibilities
HOW YOU WILL CREATE THE EXTRAORDINARY
- Serve as a primary point of contact for Team Members, providing prompt, courteous, and professional HR support.
- Lead and enhance Team Member engagement initiatives across the full lifecycle (onboarding, development, retention, and offboarding).
- Partner with HR leadership to create and sustain a high-engagement culture within a casino/hospitality environment.
- Monitor Team Member feedback and assist in implementing programs that improve engagement and satisfaction.
- Coordinate and continuously improve Team Member recognition programs that celebrate performance, milestones, and service excellence.
- Partner with leadership to develop innovative recognition strategies aligned with company culture and business goals.
- Track participation and effectiveness of recognition programs and provide insights for improvement.
- Develop, coordinate, and distribute Team Member communications on a weekly, monthly, and as-needed basis across electronic, social, and print channels.
- Ensure messaging is clear, engaging, and aligned with company branding and culture.
- Collaborate with departments to promote key initiatives, events, and organizational updates.
- Coordinate onboarding and offboarding processes to ensure a seamless and positive experience for Team Members.
- Support payroll, leave administration, and HRIS data accuracy.
- Assist with new hire orientation and ensure compliance with regulatory and company standards.
- Maintain accurate, organized, and confidential personnel records in compliance with company policy and regulatory requirements.
- Ensure proper filing, retention, and auditing of personnel and medical files.
- Conduct periodic audits to ensure all employee records are complete and compliant.
- Run HR reports and provide data to HR leadership for analysis and decision-making.
- Maintain HR office organization and filing systems.
- Answer telephones, screen visitors, and direct inquiries appropriately in a professional manner.
- Assist with HR projects and initiatives, ensuring timely completion and follow-up.
- Deliver exceptional customer service to all Team Members and guests at all times.
- Collaborate effectively across departments and levels of management.
- Promote a positive, professional, and team-oriented work environment.
- Maintain knowledge of HR policies, procedures, and applicable federal, state, and gaming regulatory requirements.
- Uphold strict confidentiality of sensitive information.
- Maintain a professional appearance and positive demeanor.
- Perform additional duties as assigned.
Qualifications
WHAT YOU WILL NEED
- Strong interpersonal and customer service skills with a Team Member-focused mindset
- Excellent written and verbal communication skills
- Experience coordinating communications across multiple platforms (email, print, digital)
- Ability to manage multiple priorities and projects in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to handle confidential information with discretion and professionalism
- Proficiency in Microsoft Office and HRIS systems preferred
- Ability to work collaboratively across departments and levels of leadership
- Creative thinking skills to support engagement and recognition program development
- Some college required; degree in Human Resources, Business Administration, or related field preferred
- 2+ years of administrative experience required
- Human Resources experience preferred
- Guest service, hospitality, or casino experience preferred
- Experience supporting employee engagement, recognition, or communications programs preferred
Additional Requirements
- Ability to sit for extended periods and work at a desk.
- Ability to bend, crouch, kneel, twist, and lift up to 40 pounds.
- Ability to respond to visual and auditory cues.
- Strong verbal and written communication skills in English.
- Ability to operate office equipment including computers, telephones, copiers, and scanners.
- Manual dexterity sufficient for handling paperwork and operating standard office equipment.
- Ability to work in a smoking environment.