Job Opportunity: Desktop 2 Technican at AVASO Technology
Location: Amsterdam, Netherlands
Employment Type: Full-Time
Experience: 3+ years
Company Overview:
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
How to Apply:
Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to Radhika.Bhagat@avasotech.com or Taleads@avasotech.com
Position Overview:
We are seeking an experienced Desktop 2 Technician to join our team in Amsterdam, Netherlands. This role will be responsible for providing Research, resolves and responds to complex questions received via TICKETING SYSTEM or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
Key Responsibilities:
- Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
- May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.
- Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.
- Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.
- Demonstrate initiative and act independently to resolve problems.
- Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers. Not all sites require on-call participation.
- Participate in team projects as requested.
- Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
- Setup and breakdown of all onsite meetings
- Daily system testing to ensure equipment and room functionality
- Responsible for escalating all “next level” break fix issues to their manager for resolution
- Language level Dutch must meet B2
- Language Level English must meet A2
Required Skills & Qualifications:
- Customer focused – Customer is #1 Attitude
- Personal accountability for results
- Minimum of 3 years’ technical experience in providing Deskside Support
- PC hardware repair (Dell), Windows system support, OS X Support
- Software installation/troubleshooting
- Performing Tech Refresh
- Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
- Networking
- Asset tracking – Weekly tracking of New/Deployed Asset, Lost/Stolen Asset
- Basic support in Video conferencing equipment
- Experience in Mobile Device Management and Mobile Application Management. ( iPhone and Android )
- Hands on Experience in server side maintenance like upgrading and patching activities.
- Experience in working on Intune and Blackberry UEM.
- Basic Knowledge of Network & Telephony Support
Education / Expertise
- Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience.
- Minimal 3+ years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment.
Why AVASO Technology?
- Join a dynamic and innovative team with a global presence.
- Opportunities for career growth and continuous learning.
- Competitive salary and benefits package.
- Work with cutting-edge technologies to shape the future of IT solutions.
AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement
AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
