Human Resources Training & Operations Manager
FirstLight Home Care of Kansas City
At FirstLight Home Care, we don’t just provide care — we build meaningful relationships, strengthen families, and create a culture where caregivers feel supported, valued, and empowered to do their best work every day.
We are seeking a Human Resources Training & Operations Manager to join our growing team and play a key leadership role in developing, supporting, and retaining a high-performing caregiver workforce.
This is not a traditional HR administrative role.
This position serves as a critical operational and people leadership role responsible for caregiver recruitment support, onboarding, training, employee engagement, workforce development, employee relations, and retention strategy within a fast-paced healthcare environment.
The ideal candidate is a proactive leader, coach, relationship-builder, and problem-solver who thrives in a dynamic setting where people, culture, accountability, and operational excellence all intersect.
If you are passionate about developing people, building strong teams, improving employee retention, and making a meaningful impact in healthcare, we would love to meet you.
ABOUT FIRSTLIGHT HOME CARE
FirstLight Home Care is a locally owned national home care brand dedicated to helping people have their best day — every day.
Our Culture of Care philosophy drives everything we do and has helped us become one of the most trusted and respected home care providers in the country.
We are proud to be recognized as one of America’s Best Home Care Agencies to Work For and are committed to creating a supportive environment where employees can grow professionally while making a real difference in the lives of others.
We proudly offer:
- Full Medical, Dental, and Vision Benefits
- 401(k) with Company Match
- Paid Time Off & Paid Holidays
- Bonus & Performance Incentive Opportunities
- Continuing Education & Career Advancement
- A Positive, Team-Oriented Culture
- Leadership Growth Opportunities
- The Opportunity to Make a Meaningful Impact Every Day
POSITION SUMMARY
The Human Resources Training & Operations Manager serves as a key leader responsible for developing, supporting, and retaining a highly engaged caregiver workforce.
This role combines Human Resources leadership, employee training and development, workforce engagement, caregiver retention strategy, and operational coordination within a rapidly growing healthcare organization.
This individual will play a direct role in:
- Recruiting and onboarding exceptional caregivers
- Leading new hire orientation and ongoing caregiver development
- Strengthening employee engagement and retention
- Supporting employee relations and workplace culture
- Ensuring compliance with HR and regulatory requirements
- Maintaining operational excellence across workforce processes
- Helping caregivers feel supported, valued, and successful
This role is ideal for someone who enjoys balancing people-focused leadership with operational execution and thrives in a fast-paced, mission-driven environment.
KEY RESPONSIBILITIES
Training, Onboarding & Workforce Development
- Lead engaging and professional new hire orientation and onboarding programs for caregivers and staff
- Facilitate training on ADLs/IADLs, Dementia Care, Infection Control, HIPAA, client service standards, company policies, and caregiver expectations
- Coordinate ongoing education, skills development, and continuing education requirements
- Identify performance gaps and implement coaching, retraining, and development initiatives
- Support caregivers throughout their employment journey to encourage confidence, professionalism, and long-term success
- Foster a culture of accountability, growth, and continuous improvement
Employee Relations & Caregiver Engagement
- Serve as a primary point of contact for employee relations matters, coaching conversations, and caregiver support
- Build strong professional relationships with caregivers through proactive communication and engagement
- Support employee retention initiatives and help create a positive, supportive workplace culture
- Conduct coaching conversations, performance discussions, and corrective action processes professionally and compassionately
- Assist in conflict resolution and employee issue management
- Help caregivers feel connected, appreciated, and supported within the organization
HR Operations & Compliance
- Maintain employee files and HR documentation in compliance with company policies and regulatory requirements
- Manage and maintain HRIS systems, employee records, onboarding documentation, and training records
- Track certifications, licenses, TB renewals, continuing education, and compliance requirements
- Maintain audit-ready employee documentation and assist with regulatory audits or reviews
- Ensure compliance with applicable labor laws, company standards, and home care regulations
Recruitment & Hiring Support
- Support caregiver recruiting initiatives and hiring efforts
- Assist with applicant screening, interview coordination, onboarding preparation, and new hire processing
- Collaborate with Scheduling and Leadership teams to ensure workforce needs are met proactively
- Help ensure a seamless transition from applicant → onboarding → active employment
Operational Collaboration
- Partner closely with Scheduling, Recruiting, Operations, and Leadership teams to support daily business objectives
- Assist with workforce planning and operational process improvement initiatives
- Help strengthen communication and collaboration across departments
- Support a fast-paced environment requiring flexibility, professionalism, urgency, and strong prioritization skills
QUALIFICATIONS
- Bachelor’s Degree in Human Resources, Business Administration, Healthcare Administration, Communication, Management, or related field preferred
- 3–7+ years of experience in Human Resources, Employee Relations, Training, Workforce Development, Healthcare Operations, or related leadership roles
- Experience in healthcare, home care, staffing, recruiting, employee training, or workforce management strongly preferred
- Strong understanding of employee relations, workforce engagement, and retention strategies
- Experience working within HRIS systems and digital training platforms
- Excellent organizational, communication, and interpersonal skills
- Strong leadership presence with the ability to coach, influence, and support employees professionally
- Ability to prioritize multiple responsibilities in a fast-paced operational environment
- Self-motivated, proactive, and highly dependable
IDEAL CANDIDATE TRAITS
The ideal candidate is:
- Highly organized and exceptionally detail-oriented
- Calm, professional, and solution-focused under pressure
- Passionate about developing and supporting caregivers
- A confident communicator and engaging presenter
- Emotionally intelligent and skilled in relationship-building
- Proactive, resourceful, and highly accountable
- Comfortable managing difficult conversations professionally
- Motivated by helping others succeed
- Able to balance compassion with accountability
- Excited to contribute to a collaborative and growing healthcare organization
WHY THIS ROLE MATTERS
At FirstLight Home Care, our caregivers are the heart of everything we do.
This role plays a direct part in shaping employee experience, strengthening caregiver retention, supporting workforce excellence, and ensuring our clients receive the compassionate, dependable care they deserve.
The right person in this role will have the opportunity to make a meaningful impact on both employees and the families we serve every single day.
COMPENSATION & BENEFITS
Pay Range: $60,000 – $70,000 per year
Benefits Include:
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Bonus Opportunities
- Continuing Education
- Career Growth & Leadership Development Opportunities
If you are looking for more than a traditional HR role and want the opportunity to help build strong teams, develop caregivers, strengthen workplace culture, and make a real impact in people’s lives, we encourage you to apply.
