Human Resources Training & Operations Manager

FirstLight Home Care of Kansas City

At FirstLight Home Care, we don’t just provide care — we build meaningful relationships, strengthen families, and create a culture where caregivers feel supported, valued, and empowered to do their best work every day.

We are seeking a Human Resources Training & Operations Manager to join our growing team and play a key leadership role in developing, supporting, and retaining a high-performing caregiver workforce.

This is not a traditional HR administrative role.

This position serves as a critical operational and people leadership role responsible for caregiver recruitment support, onboarding, training, employee engagement, workforce development, employee relations, and retention strategy within a fast-paced healthcare environment.

The ideal candidate is a proactive leader, coach, relationship-builder, and problem-solver who thrives in a dynamic setting where people, culture, accountability, and operational excellence all intersect.

If you are passionate about developing people, building strong teams, improving employee retention, and making a meaningful impact in healthcare, we would love to meet you.

ABOUT FIRSTLIGHT HOME CARE

FirstLight Home Care is a locally owned national home care brand dedicated to helping people have their best day — every day.

Our Culture of Care philosophy drives everything we do and has helped us become one of the most trusted and respected home care providers in the country.

We are proud to be recognized as one of America’s Best Home Care Agencies to Work For and are committed to creating a supportive environment where employees can grow professionally while making a real difference in the lives of others.

We proudly offer:

Full Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Time Off & Paid Holidays
Bonus & Performance Incentive Opportunities
Continuing Education & Career Advancement
A Positive, Team-Oriented Culture
Leadership Growth Opportunities
The Opportunity to Make a Meaningful Impact Every Day

POSITION SUMMARY

The Human Resources Training & Operations Manager serves as a key leader responsible for developing, supporting, and retaining a highly engaged caregiver workforce.

This role combines Human Resources leadership, employee training and development, workforce engagement, caregiver retention strategy, and operational coordination within a rapidly growing healthcare organization.

This individual will play a direct role in:

Recruiting and onboarding exceptional caregivers
Leading new hire orientation and ongoing caregiver development
Strengthening employee engagement and retention
Supporting employee relations and workplace culture
Ensuring compliance with HR and regulatory requirements
Maintaining operational excellence across workforce processes
Helping caregivers feel supported, valued, and successful

This role is ideal for someone who enjoys balancing people-focused leadership with operational execution and thrives in a fast-paced, mission-driven environment.

KEY RESPONSIBILITIES

Training, Onboarding & Workforce Development

Lead engaging and professional new hire orientation and onboarding programs for caregivers and staff
Facilitate training on ADLs/IADLs, Dementia Care, Infection Control, HIPAA, client service standards, company policies, and caregiver expectations
Coordinate ongoing education, skills development, and continuing education requirements
Identify performance gaps and implement coaching, retraining, and development initiatives
Support caregivers throughout their employment journey to encourage confidence, professionalism, and long-term success
Foster a culture of accountability, growth, and continuous improvement

Employee Relations & Caregiver Engagement

Serve as a primary point of contact for employee relations matters, coaching conversations, and caregiver support
Build strong professional relationships with caregivers through proactive communication and engagement
Support employee retention initiatives and help create a positive, supportive workplace culture
Conduct coaching conversations, performance discussions, and corrective action processes professionally and compassionately
Assist in conflict resolution and employee issue management
Help caregivers feel connected, appreciated, and supported within the organization

HR Operations & Compliance

Maintain employee files and HR documentation in compliance with company policies and regulatory requirements
Manage and maintain HRIS systems, employee records, onboarding documentation, and training records
Track certifications, licenses, TB renewals, continuing education, and compliance requirements
Maintain audit-ready employee documentation and assist with regulatory audits or reviews
Ensure compliance with applicable labor laws, company standards, and home care regulations

Recruitment & Hiring Support

Support caregiver recruiting initiatives and hiring efforts
Assist with applicant screening, interview coordination, onboarding preparation, and new hire processing
Collaborate with Scheduling and Leadership teams to ensure workforce needs are met proactively
Help ensure a seamless transition from applicant → onboarding → active employment

Operational Collaboration

Partner closely with Scheduling, Recruiting, Operations, and Leadership teams to support daily business objectives
Assist with workforce planning and operational process improvement initiatives
Help strengthen communication and collaboration across departments
Support a fast-paced environment requiring flexibility, professionalism, urgency, and strong prioritization skills

QUALIFICATIONS

Bachelor’s Degree in Human Resources, Business Administration, Healthcare Administration, Communication, Management, or related field preferred
3–7+ years of experience in Human Resources, Employee Relations, Training, Workforce Development, Healthcare Operations, or related leadership roles
Experience in healthcare, home care, staffing, recruiting, employee training, or workforce management strongly preferred
Strong understanding of employee relations, workforce engagement, and retention strategies
Experience working within HRIS systems and digital training platforms
Excellent organizational, communication, and interpersonal skills
Strong leadership presence with the ability to coach, influence, and support employees professionally
Ability to prioritize multiple responsibilities in a fast-paced operational environment
Self-motivated, proactive, and highly dependable

IDEAL CANDIDATE TRAITS

The ideal candidate is:

Highly organized and exceptionally detail-oriented
Calm, professional, and solution-focused under pressure
Passionate about developing and supporting caregivers
A confident communicator and engaging presenter
Emotionally intelligent and skilled in relationship-building
Proactive, resourceful, and highly accountable
Comfortable managing difficult conversations professionally
Motivated by helping others succeed
Able to balance compassion with accountability
Excited to contribute to a collaborative and growing healthcare organization

WHY THIS ROLE MATTERS

At FirstLight Home Care, our caregivers are the heart of everything we do.

This role plays a direct part in shaping employee experience, strengthening caregiver retention, supporting workforce excellence, and ensuring our clients receive the compassionate, dependable care they deserve.

The right person in this role will have the opportunity to make a meaningful impact on both employees and the families we serve every single day.

COMPENSATION & BENEFITS

Pay Range: $60,000 – $70,000 per year

Benefits Include:

Medical, Dental & Vision Insurance
401(k) with Company Match
Paid Time Off
Paid Holidays
Bonus Opportunities
Continuing Education
Career Growth & Leadership Development Opportunities

If you are looking for more than a traditional HR role and want the opportunity to help build strong teams, develop caregivers, strengthen workplace culture, and make a real impact in people’s lives, we encourage you to apply.

FirstLight Home Care of Greater Kansas City

Vacatures

Human Resources Training & Operations Manager