Responsibilities:
• Manage and lead the team to perform 7x24 and 5x8 on-site IDC presence as required by customer Cloud
• Respond to incidents and execute work orders, including ad hoc tasks, in accordance with service SLA requirements.
• Identify potential risks, implement risk controls, and continuously optimize EOP processes.
• Be able to independently complete all work orders according to SOP and work order requirements, and provide insights and continuous optimization for SOP processes, quality control, and efficiency improvement. Also capable of managing and leading the team to enhance stability and efficiency.
• Be familiar with project management tools and methods, and have the ability to coordinate projects, optimize project processes, and deliver or exceed expected results.
Education:
• Degree: Associate degree (full-time) or equivalent and above
• Major: Computer science or related fields
Work Experience:
• Industry experience: More than 3 years
• Years of experience: More than 3 years
• Skills: Data center operations skills, understanding of IT infrastructure, team management, communication and collaboration
General Competencies:
• Communication: Logical and clear expression, polite listening
• Collaboration: Team spirit, collaborative and supportive
• Management: Team management and project coordination skills
• Language: Local language + English, or local language + Chinese
