Qualifications & Experience:Qualifications:
Solid experience with support and troubleshooting on Windows based environment.
Solid experience in Mac & Linux client-based environment
Solid experience in supporting commonly known software (MS Office Suite)
Solid experience in support IT client hardware and peripheralsSolid experience in working within various ITSM tools
Knowledge within ITIL Framework
Knowledge of Microsoft Intune
Knowledge in IT Infrastructure
Knowledge of videoconferencing systems
Excellent communication skills
Excellent mindset of customer handling Fluent in English
