Contract: 12 months (subject to extension).

Location: Amsterdam, Netherlands.

Salary: Not a constraint for the right candidate!

Experience: 6-8 years.

Hybrid: 2 days Work from Home 3 days Work from Office

Your Profile & DNA:

We are looking for a proactive IT Support Engineer (Level 1/2) to provide technical support, maintain IT infrastructure, and ensure smooth day-to-day operations. The ideal candidate will troubleshoot hardware and software issues, manage IT assets, support end users, and contribute to maintaining a secure and reliable IT environment.

Roles & Responsibilities

Monitor support ticket queues, prioritize incidents, and resolve Level 1 and Level 2 technical issues.
Escalate complex network, infrastructure, or system issues to Tier 3 support or external vendors when required.
Provide technical support for hardware, software, operating systems, email, VPN, and peripheral devices through remote, phone, or on-site assistance.
Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
Manage the IT asset lifecycle, including inventory tracking, device deployment, hardware configuration, and software imaging for new employee onboarding.
Perform routine system administration tasks, including server health checks, network maintenance, and firewall rule updates.
Maintain accurate technical documentation, knowledge base articles, and standard operating procedures.
Support IT security and compliance initiatives by following organizational policies and best practices.
Monitor service performance and prepare reports on ticket resolution, service levels, customer satisfaction, and operational KPIs.

Qualification & Experience

Bachelor's degree or diploma in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience in Level 1/Level 2 IT Support or Service Desk environments.
Strong knowledge of Windows operating systems and Microsoft Office 365.
Experience troubleshooting desktops, laptops, printers, email, VPN, and networking issues.
Basic understanding of Active Directory, networking, and server administration.
Experience with IT ticketing systems and IT asset management.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience with Microsoft 365 administration.
Knowledge of virtualization technologies such as VMware or Hyper-V.
Familiarity with networking concepts, firewalls, and endpoint security.
ITIL Foundation or other relevant IT certifications.
Experience with PowerShell or other scripting tools is an advantage.

What do we offer?

If your profile matches the job requirement and you are interested to be presented to our clients, then please apply and don’t forget to attach your updated CV in line with the JD!

This position is for 1 year with possibility of extension. We offer competitive Gross Salary in line with the market standard.

Besides that, we offer following benefits, such as:

20 days of holiday per year
Encourage Personal Development - Certification (Certification Charges reimbursed)
Income Tax Return Filing
We provide Visa Sponsorship for Candidate & Dependants
Possibility of bonus

Who we are:

A2G Consulting also known as "A2G Technologies" is one of the fastest growing staffing companies in North Brabant region, Netherlands. We cater to Asia and Europe market focusing on high tech & non-high-tech clientele; headquartered in Eindhoven, Netherlands with a branch office in India (Bangalore & Pune) & Dubai. We successfully find a candidate and ensure that they get opportunities in line with their aspirations. We offer visa sponsorship for local & international candidates for career-enhancing opportunities. We strongly believe in equal opportunities and hence have a pool of resources with diversified ethnicity.

You will be deployed and work at one of our client sites.

A2G Consulting BV (A2G Technologies) vacatures

IT Support Engineer (Level 1/2)

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