Role Overview

As an IT Support Engineer, you will play a key role in ensuring the smooth operation of SFI Markets' technology environment. You will be responsible for providing first- and second-line support to colleagues across the business, troubleshooting technical issues, and maintaining critical IT systems and infrastructure.

Working closely with the Head of IT, you will support a variety of ongoing projects while interacting regularly with front-office teams on trade-related technology matters. This role requires a proactive, hands-on professional who takes ownership of their work, enjoys solving problems, and is eager to contribute ideas that enhance the efficiency and reliability of our IT environment.

Key Responsibilities

User Support & Incident Management: Provide first- and second-line support to users, taking ownership of incidents and service requests through to resolution.

Microsoft & Cloud Administration: Manage and maintain Azure AD, Microsoft 365, OneDrive, and related Microsoft technologies.

AWS Infrastructure Support: Assist with the administration and maintenance of AWS services, including S3 Buckets, Route 53, and EC2 instances.

Hardware Provisioning: Configure, deploy, and maintain user hardware such as laptops, desktops, mobile phones, and related peripherals.

Systems & Network Maintenance: Support the configuration, monitoring, and maintenance of software, hardware, networking, printing, and telephony systems.

Telephony Management: Administer office telephony solutions, including call recording systems and related infrastructure.

Backup & Recovery: Maintain backup systems and regularly verify backup integrity and reliability.

Automation & Monitoring: Monitor and maintain scripted automation tasks, ensuring reliable and efficient system performance.

Vendor Management: Liaise with external technology providers and vendors to resolve technical issues and support ongoing initiatives.

Documentation & Reporting: Maintain accurate records of support requests, incidents, system changes, and technical documentation.

What You'll Bring

Experience: Minimum of 2 years' experience in an IT Support, Systems Administrator, or similar technical support role.

Education: Bachelor's degree (BSc) in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.

Microsoft Expertise: Strong knowledge of Microsoft systems administration, Microsoft 365, Azure Active Directory, and related technologies.

Technical Skills: Experience supporting hardware, operating systems, networking, telephony, and business-critical applications.

Scripting Knowledge: Exposure to scripting and automation using PowerShell, Bash, or Python is desirable.

Problem-Solving Ability: Strong analytical skills with a practical, solutions-oriented approach to troubleshooting.

Ownership Mentality: Self-motivated, proactive, and comfortable working independently while managing multiple priorities.

Communication Skills: Approachable and service-oriented, with the ability to communicate effectively across technical and non-technical teams.

Location: Based in the Netherlands and able to work predominantly from our Amsterdam office.

Languages: Fluent in English.

Our Values at SFI Markets

At SFI, our culture is shaped by people who take initiative, challenge the status quo, and raise the bar together:

Ownership Mentality

We take responsibility for our work and its impact, acting with accountability and intent.

Proactive

We anticipate challenges, identify opportunities for improvement, and take action before issues arise.

Professional

We operate with integrity, reliability, and a commitment to excellence in everything we do.

Teamwork

We collaborate openly, share knowledge, and support one another to achieve common goals.

This role offers the opportunity to develop your technical expertise across a broad range of technologies, contribute to impactful IT projects, and play a key role in supporting a growing international business.

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