Trouble Shooter

Heerlen

Logistics at full potential

GXO is a global leader in advanced supply chain solutions, using cutting‑edge automation and technology to support some of the world’s most successful companies.

To support our large, highly automated site in Heerlen, we are looking for a 2 x Trouble Shooters to join our team.

In this role, you’ll provide first‑line IT support with a strong focus on the Warehouse Management System (WMS), helping keep operations running smoothly in a fast‑paced, high‑volume environment. You’ll be the key link between operations and IT, supporting users and driving continuous improvement.

Monday – Friday 6.00am – 3.00pm rotating 3.00pm – 12.00pm with Saturday morning shift every other week

What You Do On a Typical Day – Key User

Ensure the correct and optimal use of the Warehouse Management System (WMS) on site
Provide first‑line WMS support, troubleshooting system issues and managing IT tickets by priority
Act as the key link between operations, IT, and external partners for all WMS-related topics
Support warehouse users with WMS interfaces, processes, and improvements
Translate operational needs into functional system requirements
Test new system implementations, define and execute UAT scenarios, and validate results
Define KPIs and reporting to support operational performance
Create documentation (SOPs), explain new functionality, and train end users
Drive continuous improvement initiatives within a large, automated, high‑volume operation

What You Need To Succeed At GXO

Previous experience in a similar role within a logistics environment
Experience on implementations and continuous improvement
Hands-on experience with Warehouse Management Systems (WMS), preferably WCS and/or SCADA systems
Detail orientated strong analytical and problem-solving skills
Solid understanding of logistics and warehouse processes
High proficiency in Microsoft Excel
Fluent English
Willingness and flexibility to work in rotating 2 shifts
(6.00 – 15.00 + 15.00 – 24.00) with Saturday morning every other week 6.00 – 15.00 – day off in week

What We Offer You

The opportunity to work at a large, highly automated site within a global leader in logistics and supply chain solutions
Hands‑on exposure to advanced automation, systems, and WMS technology in a complex, fast‑moving operation
A role with ownership and responsibility, where your input directly impacts operational performance
Strong support for personal development and career progression within a growing organisation
A collaborative, professional working environment with experienced logistics and technology colleagues

Unlock the potential of your future!

Your future work environment

You will work in an informal and dynamic environment with motivated colleagues. We provide cutting-edge supply chain solutions to the world’s most successful companies. Our work is important, competitive and satisfying. We’re growing worldwide, and we’re constantly looking for talented individuals at all levels who can deliver the calibre of service our customers require. If you’re ready to give us your best, let’s talk. We’d like to invest in you.

Our ultimate vision

Create game-changing opportunities for the world’s best companies.

Want to know more about GXO?

Check our YouTube channel: Logistics at Full Potential - YouTube - www.gxo.com

In short, this is the next place you want to work!

For further information you can contact Nirushka Singh (Corporate Recruiter), you can reach she/her at nirushka.singh@gxo.com

Interested?

Apply by clicking the button and leave your updated resume.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

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