Department: Human Resources

Reports To: Directors of Operations

Classification: Exempt

Work Arrangement: Hybrid - California

Compensation: $80,000.00 - $90,000.00 annually

About Pacific Health Group

At Pacific Health Group, we are transforming healthcare by addressing social determinants of health and delivering innovative, community-based solutions that improve lives. Through programs such as Enhanced Care Management (ECM), Community Supports, Behavioral Health Services, Community Health Workers, Street Medicine, and other whole-person care initiatives, we help individuals navigate complex healthcare systems and access the resources they need to thrive.

Our success is driven by passionate, mission-focused professionals who are committed to making a meaningful impact every day. As a rapidly growing healthcare organization, we foster a collaborative, innovative, and people-centered culture where employees are empowered to lead, grow, and contribute to lasting change in the communities we serve.

If you are a strategic HR leader who thrives in a fast-paced environment and is passionate about building exceptional teams, we invite you to join us.

Position Summary

Pacific Health Group is seeking an experienced Human Resources Manager to serve as the operational leader of the Human Resources department. Reporting directly to the Directors of Operations, this position is responsible for overseeing Human Resources operations, employee relations, compliance, workforce planning, talent management, payroll oversight, learning and development, organizational reporting, and strategic workforce initiatives across the organization.

The Human Resources Manager will provide leadership and oversight to a team consisting of Senior HR Generalists, HR Generalists, Talent Engagement Specialists, Learning & Development personnel, Payroll personnel, and Reception staff. This role requires a hands-on leader who can balance strategic planning with operational execution while building scalable Human Resources processes that support a rapidly growing healthcare organization.

The Human Resources Manager serves as a key organizational leader and is expected to function with a high degree of autonomy, sound judgment, accountability, and professionalism. This position requires proactive communication, independent decision-making, operational oversight, and the ability to identify and address workforce risks before they become operational challenges.

The Human Resources Manager will also represent Pacific Health Group within the community by developing and maintaining strategic relationships with community organizations, educational institutions, workforce development partners, healthcare organizations, and other stakeholders that support the organization's mission and growth objectives.

Essential Duties And Responsibilities

Human Resources Leadership & Operations

Serve as the operational leader of the Human Resources department
Partner with the Directors of Operations and executive leadership team to align Human Resources strategies with organizational goals, workforce planning initiatives, and organizational growth strategies
Lead, mentor, coach, and develop Human Resources team members while fostering accountability, responsiveness, collaboration, and continuous improvement
Establish departmental goals, performance expectations, KPIs, and operational standards
Oversee recruitment, onboarding, retention, employee engagement, performance management, and employee lifecycle processes
Provide guidance and support regarding employee relations matters, workplace investigations, conflict resolution, corrective actions, and performance concerns
Ensure compliance with federal, state, local, and healthcare-specific employment laws and regulations
Develop, implement, and maintain Human Resources policies, procedures, and operational best practices
Serve as a trusted advisor to organizational leadership on workforce matters and employment-related risks

Human Resources Operations Oversight

Oversee day-to-day Human Resources operations and ensure timely completion of all Human Resources functions
Coordinate employee relations activities, investigations, corrective actions, and performance management processes
Maintain centralized oversight of corrective action governance and documentation within Paycom
Conduct and coordinate manager and employee check-ins
Oversee benefits administration, open enrollment activities, qualifying life events, and employee benefit education
Coordinate workers' compensation claims, return-to-work programs, and carrier communications
Manage leave of absence administration, including FMLA, CFRA, ADA accommodations, Pregnancy Disability Leave, and interactive process requirements
Maintain oversight of Human Resources technology platforms, including Paycom, PerformYard, MedTrainer, Testlify, HRIS systems, and Applicant Tracking Systems
Monitor organizational compliance with policies, procedures, training requirements, and employment regulations
Conduct workforce planning activities, position control management, approved FTE tracking, and headcount reconciliation
Ensure operational continuity and effective Human Resources leadership during leadership absences and organizational transitions

Department Leadership & Direct Oversight

The Human Resources Manager is responsible for leadership, development, accountability, and operational oversight of:

Senior HR Generalists
HR Generalists
Talent Engagement Specialists
Learning & Development Specialist
Payroll Personnel
Reception Personnel

Responsibilities include:

Establishing performance expectations, productivity standards, and service-level expectations
Monitoring individual and departmental KPIs
Conducting coaching, development, and performance discussions
Managing workload distribution and operational efficiency
Identifying performance concerns and implementing corrective action when necessary
Supporting professional growth and succession planning efforts
Driving accountability and continuous improvement across all Human Resources functions

Learning & Development Oversight

Provide direct oversight and strategic direction to Learning & Development functions
Ensure onboarding, orientation, compliance training, leadership development, and employee development programs are effectively administered
Monitor training completion rates and regulatory compliance requirements
Partner with leadership to identify organizational development and training needs
Support succession planning and workforce development initiatives
Evaluate training effectiveness and recommend continuous improvements

Payroll Oversight

Provide operational oversight of payroll processes to ensure accuracy, compliance, and timely payroll administration
Review payroll audits, reporting, wage and hour compliance, and payroll-related employee concerns
Collaborate with payroll personnel to identify risks and process improvement opportunities
Ensure accurate employee records and payroll-related documentation
Monitor payroll processes for compliance with organizational and regulatory requirements

Community Engagement & Strategic Partnerships

Develop and maintain relationships with community organizations, workforce development agencies, educational institutions, healthcare organizations, and strategic partners
Represent Pacific Health Group at community events, networking opportunities, healthcare industry functions, conferences, and partnership meetings
Support organizational initiatives through community engagement and partnership development
Identify opportunities to strengthen Pacific Health Group's presence within the communities it serves
Collaborate with community partners to support volunteer initiatives, workforce development opportunities, educational partnerships, and community impact programs
Serve as an ambassador of Pacific Health Group's mission, values, and culture
Provide leadership with updates regarding partnership opportunities and community engagement activities

Reporting & Workforce Analytics

Develop, maintain, and analyze Human Resources dashboards and workforce metrics
Monitor workforce trends and provide recommendations related to staffing, retention, compliance, employee relations, and operational risks
Identify and proactively communicate workforce risks, compliance concerns, and organizational challenges
Utilize workforce data and analytics to support strategic decision-making and organizational planning
Present workforce metrics and operational updates to leadership as requested

Weekly HR Operations Dashboard

Provide a structured Human Resources Operations Dashboard to the Directors of Operations and executive leadership no later than Monday at 12:00 PM each week, including:

Active headcount versus approved FTEs
Open positions and recruiting status
Corrective action summary and status updates
Leave of absence activity and accommodation tracking
Workers' compensation claims and return-to-work updates
MedTrainer compliance completion rates
Payroll observations and identified risks
Compliance concerns and recommended actions
Employee relations trends
Voluntary and involuntary turnover metrics
Workforce planning updates and staffing recommendations

Reports must be delivered proactively without prompting and include meaningful analysis, risk identification, and recommended actions.

Daily HR KPI Management & Reporting

Establish, monitor, and manage daily KPI reporting for Human Resources personnel, Talent Engagement Specialists, Learning & Development, Payroll, and Reception staff
Review productivity metrics, service levels, compliance metrics, recruiting metrics, training metrics, and operational outcomes
Identify performance trends, coaching opportunities, process improvement opportunities, and operational risks
Ensure departmental performance aligns with organizational goals and service expectations
Communicate significant KPI trends and concerns to leadership proactively

Requirements

Minimum Qualifications

Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related field required
Minimum seven (7) years of progressive Human Resources experience
Minimum three (3) years of direct leadership experience managing Human Resources professionals
Healthcare industry experience strongly preferred
Startup or high-growth company experience required
Professional HR certification required (SHRM-CP, SHRM-SCP, PHR, SPHR, or equivalent)
Strong knowledge of California employment law, wage and hour regulations, ADA, FMLA/CFRA, leave administration, employee relations, and compliance requirements
Experience with Paycom or comparable HRIS systems
Experience with Applicant Tracking Systems, performance management platforms, and learning management systems
Strong analytical, organizational, communication, leadership, and problem-solving skills
Ability to manage multiple priorities while maintaining exceptional attention to detail
Valid California Driver's License, reliable transportation, and ability to travel as needed

Work Environment & Travel Requirements

This is a hybrid position requiring a combination of remote work and in-person attendance as needed.

The Human Resources Manager is expected to attend leadership meetings, employee engagement activities, training events, community partnership meetings, workforce development initiatives, conferences, and organizational functions as required.

Local and regional travel may be required to support operational initiatives, community engagement activities, training programs, workforce development efforts, and organizational growth.

Benefits

Compensation & Benefits

Salary Range: $80,000.00 - $90,000.00 annually

Compensation is commensurate with experience, qualifications, certifications, leadership experience, and demonstrated Human Resources expertise.

Time Off & Leave

160 Hours of Paid Time Off (PTO)
12 Paid Holidays, including Birthday Holiday
One Floating Holiday after one year of employment
Four (4) Paid Volunteer Hours per Month
Bereavement Leave, including Pet Bereavement Leave

Health & Wellness

90% Employer-Paid Employee-Only Medical Coverage
Dental and Vision Insurance
Flexible Spending Account (FSA)
Short-Term Disability, Long-Term Disability, and AD&D Coverage
Employee Assistance Program (EAP)

Financial & Professional Growth

401(k) with Company Match
Monthly Stipend
Professional Development Opportunities
Career Advancement and Internal Growth Opportunities

Culture & Employee Experience

Hybrid Work Environment
Quarterly In-Person Team and Company Events
Employee Discount Programs through Great Work Perks and Perks at Work
Mission-Driven Culture Focused on Innovation, Collaboration, Accountability, and Growth

Equal Opportunity Employer

Pacific Health Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are treated with dignity and respect. We celebrate diversity and are committed to creating an environment where individuals from all backgrounds can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, childbirth, breastfeeding, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

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Human Resources Manager

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