About Us

Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

Data driven: Data decides, not egos
Courageous: We take risks and challenge the status quo
Innovative: We're constantly learning, creating, and adapting
Lean: We focus on customers, using lean testing to learn how to serve them best
Humble: Past success is not a guarantee of future success

About the Role

Are you curious about how great employee experiences are built? Do you enjoy helping people, improving processes, and learning how organizations support their teams? We're looking for a Senior Associate, People Operations to join our People team and help create a positive, engaging experience for employees across our global remote workforce.

This role is an excellent opportunity for someone early in their HR or People Operations career who is excited to learn, grow, and gain hands-on experience across a wide range of people programs. You'll support onboarding and offboarding, maintain employee data and systems, contribute to employee engagement initiatives, and help ensure our people processes run smoothly.

You'll also have the opportunity to work closely with teammates in the United States, India, and Ukraine, gaining exposure to People Operations best practices in a global, distributed company.

As part of our commitment to innovation, you'll learn how AI is transforming People Operations. You'll receive training and hands-on experience building, managing, and improving AI agents that help streamline workflows, improve employee support, and enhance operational efficiency. We're looking for someone who is excited by new technology, enjoys learning, and is eager to explore how AI can improve the employee experience.

While our team is fully remote, we’re seeking candidates who reside in the Pacific or Mountain time zone.

What You’ll Do

Help Create Great Employee Experiences

Support onboarding activities that help new team members feel welcomed, informed, and set up for success.
Assist with offboarding processes and help gather employee feedback through exit interviews and surveys.
Partner with teammates to ensure a positive experience throughout the employee lifecycle.

Support and Improve People Operations

Collaborate with our global People team to support day-to-day HR operations and employee requests.
Help identify opportunities to improve processes and create more efficient ways of working.
Contribute to projects that enhance the employee experience and support business goals.

Learn and Leverage AI

Participate in training focused on AI tools and AI agent development.
Help build, test, maintain, and improve AI-powered workflows and employee support solutions.
Explore ways technology and automation can improve People Operations processes and employee experiences.

Create and Maintain Resources

Develop and update documentation, guides, and resources that help employees navigate company programs and policies.
Help keep internal knowledge bases accurate and accessible.

Maintain Employee Data and Systems

Keep employee records accurate and up to date across HR systems such as HiBob and Lattice.
Support reporting, audits, and data quality initiatives.

Support Compliance and Best Practices

Assist with maintaining compliance with employment laws, company policies, and internal processes.
Learn about People Operations best practices across multiple countries and regions.

What We’re Looking For

Experience and Interest

1-3 years of professional experience in HR, People Operations, recruiting coordination, operations, customer support, administration, or a related field.
A genuine interest in building a career in Human Resources or People Operations.
Curiosity about how organizations create great employee experiences.

Learning Mindset

Excitement about learning new systems, tools, and technologies, including AI.
Growth-oriented mindset with a willingness to ask questions, seek feedback, and continuously improve.
Interest in learning HR best practices within a global, remote-first company.

Communication and Collaboration

Strong written and verbal communication skills.
Ability to build positive relationships and collaborate effectively with colleagues across different teams, time zones, and cultures.

Organization and Attention to Detail

Strong organizational skills and attention to detail.
Ability to manage multiple priorities while maintaining accuracy and follow-through.

Technical Skills

Comfort learning and working with software platforms and systems.
Experience with HR systems is helpful but not required; familiarity with HiBob, Lattice, or similar tools is a plus.
Proficiency with Microsoft Office or Google Workspace tools.

Key Competencies

Curiosity and Continuous Learning
Adaptability
Attention to Detail
Collaboration
Communication
Customer Service Mindset
Problem Solving
Organization and Planning
Initiative
Accountability

Why You'll Love Working With Us

Launch Your People Operations Career

Gain hands-on experience across multiple areas of People Operations while learning from experienced team members in a supportive environment.

Learn the Future of HR

Receive training and practical experience using AI tools and building AI agents that help improve employee experiences and operational efficiency.

Global Exposure

Collaborate with colleagues across the United States, India, and Ukraine and develop an understanding of People Operations in a global organization.

Meaningful Impact

Help shape the employee experience and contribute to programs that support engagement, growth, and culture.

Collaborative Culture

Work alongside thoughtful, supportive teammates who value learning, innovation, and continuous improvement.

Remote Flexibility and Work-Life Balance

Enjoy the flexibility of a fully remote environment while working with a globally distributed team that prioritizes well-being, professional growth, and work-life balance.

Ready to start or grow your career in People Operations? We'd love to hear from you. Apply today and help us create an exceptional employee experience for our global team.

Remote From these States: California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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People Operations Associate

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